Program Manager (Office of Housing Stability)

Program Manager (Office of Housing Stability)

Salary

$65,208.26 - $94,990.50 Annually

Location

Court Street - 26 Court Street

Job Type

Full-Time

Job Number

2026-00077

Department

Mayors Office of Housing

Opening Date

09/24/2026

Closing Date

11/24/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Mayor's Office of Housing (MOH) works to foster healthy, vibrant, and welcoming communities for all by ensuring stable, green, and accessible housing and the sustainable use of land. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to individuals and families experiencing homelessness, and develop city-owned property. MOH envisions a Boston where all residents have the homes and neighborhoods they need to thrive.

Within the MOH, the Office of Housing Stability (OHS) is a front-facing, constituent services-based office. Our mission is to help residents find and maintain stable, safe, and affordable housing. Our office works to prevent displacement and promote housing preservation and stabilization. Under the supervision of the Senior Program Manager or designee, the Program Manager will manage eviction prevention programs within the Office of Housing Stability and provide staff support for OHS financial assistance programs. The Program Manager will be a resource to landlords and tenants on a variety of issues related to rental housing and manage other emergency cases as needed, including those referred by the Mayors Office or other City Departments.

Responsibilities

• Manage eviction prevention services, including going to court to meet with court representatives overseeing landlord and tenant evictions; assist residents of Boston with identifying and accessing rental housing they can afford; and, through workshops, clinics, walk-in appointments, direct phone calls, and referrals, assist tenants with stabilization services and financial assistance.
• Provide referral services to City of Boston residents seeking rental and/or utility assistance.
• Use web-based computer programs to process financial assistance applications and make the appropriate referrals to vendors who manage said funds.
• Assess the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services.
• Assist with cases and constituent inquiries concerning many aspects of landlord and tenant relations.
• Designs housing workshops in partnership with the Senior Program Manager and Senior Development Officer.
• Coordinate with other city agencies specializing in homelessness prevention and tenancy preservation.
• Document constituent cases in OHS' constituent relationship management system and update other program materials as required.
• Attend occasional night and weekend community meetings and/or events as required.
• Perform related work as required.

Minimum Entrance Qualifications

• At least two (2) years of full-time, or equivalent part-time, experience in program management, preferably in work that included tenancy preservation, rapid rehousing, and/or housing search and placement. Appropriate educational substitutions may be made.
• Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing searches.
• Strong customer service and proven ability to work with the public.
• Strong organizational, communication, interpersonal, and counseling skills preferred.
• Demonstrated problem-solving and decision-making skills preferred.
• Ability to exercise good judgment and focus on detail as required by the position.
• Ability to speak and write in other languages is preferred.
• Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred.
• Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/N-21

Hours per week: 35

"Please note that the Mayors Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs."

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov