Program Manager - Product Operations Infrastructure

Position Title: Product Operations Infrastructure Program Manager (Contract)

Position Description: Protingent Staffing has an exciting contract Product Operations Infrastructure Program Manager opportunity with our client located in Bellevue, WA.

Job Description:

• Our client is building the sensing, edge intelligence, and interfaces that make our client's delivery network the world's safest and most efficient logistics operation—from the delivery station to the customer's doorstep.

• We are hiring a contract Product Operations Infrastructure Program Manager to manage our product lifecycle management (PLM) tool and bills of materials (BOMs) as well as forward and reverse logistics for products deployed in vans and facilities across the country.

• This is a role for someone with experience in hardware operations who is highly organized and analytical with core programming skills to work with software developers who own our in-house PLM and to help automate our logistics and inventory management.

• We expect roughly 30–40% of time focused on PLM systems and 60–70% on supply chain logistics.

Job Responsibilities:

• PLM Instance & System Management: Manage our PLM instance, capturing setup context and collaborating with in-house software developers to maintain and extend the system for our needs, including transition to a new system if required.

• Change Controls & BOM Integrity: Manage PLM change controls including change orders, release status, and approved parts and supplier lists. Ensure BOMs, configurations, and alternative components/sources are accurate as products progress and iterate.

• Risk Monitoring & Cost Management: Proactively monitor BOMs for end-of-life components, supply chain risks, and major cost changes, surfacing findings to OPMs and Global Commodity Managers (GCMs).

• As-Built Configuration & Linkages: Track and maintain as-built configurations, serial numbers, and unit tracking, enabling seamless linkage to repairs and returns.

• Logistics & Inventory Execution: Own day-to-day execution with logistics partners (bookings, tracking, warehouse inventory, shipment issues) in support of OPM-owned build and install schedules.

• Import/Export Coordination: Prepare and coordinate import documentation with customs brokers linked to tariff classifications and country-of-origin data from the PLM.

• Returns & Repair Management: Coordinate returns and repair flows between the field, our repair partner, and warehousing, tracking units through disposition.

Job Qualifications:

• Education: Bachelor’s degree in Engineering, a related technical field, or equivalent experience.

• Program Management Experience: 3+ years of program management experience.

• Supply Chain Logistics: 2+ years of experience working in hardware supply chain logistics.

• PLM Systems: Experience managing a PLM system (Arena, Windchill, or equivalent).

• Partner & 3PL Experience: Experience working with 3PLs, freight forwarders, or warehousing partners.

• Technical & Scripting Skills: Basic software programming skills and proficiency with generative AI tools (e.g., building Python/SQL scripts, inventory/shipment trackers, and PLM reports).

• Data & Analytical Expertise: Analytical expertise synthesizing and reporting on complex data into Excel and dashboards.

Preferred Job Qualifications:

• Townsend Experience: Familiarity or direct experience with Townsend PLM system.

• Environments: Familiarity with operations, logistics, or safety-critical deployment environments.

• Trade Compliance: Basic import/export knowledge.

• Communication: Strong written communication skills with the ability to produce clear narratives and status reports.

Job Details:

• Job Type: Contract (6 months minimum, up to 1 year for the right candidate)

• Location: Bellevue, WA

• Pay Rate Range: $70.00 – $80.00 / hr (DOE)

Benefits Package: Protingent offers competitive compensation, comprehensive health plan options, pre-tax commuter benefits, Paid Time Off (PTO), and a 401(k) program.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.