Program Manager- Reporting and Analytics

Role: Program manager - Analytics ( Medicare or ,medicaid) Job Summary

We are seeking an experienced Program Manager to lead the reporting and analytics portfolio supporting ACS Operations across Care Management (CM), Utilization Management (UM), and all Lines of Business. This highly visible role owns portfolio governance, committed delivery plans, cross-team coordination, executive stakeholder relationships, and timely delivery of business-critical and regulatory reporting initiatives.

Key Responsibilities

• Portfolio & Delivery Management: Own the end-to-end portfolio of reporting and analytics requests from ACS Operations; maintain priorities, scope, milestones, and delivery commitments.
• Establish and govern committed delivery plans across BI, reporting, analytics, and data teams, ensuring accountability for timelines and dependencies.
• Coordinate multiple concurrent initiatives and align delivery with business priorities and operational needs.
• Risk, Issues & Dependencies: Proactively maintain RAID logs, manage cross-team dependencies, and drive resolution of delivery challenges and escalations.
• Stakeholder Leadership: Build trusted relationships with ACS Operations leaders across CM and UM, including Executive Director, AVP, and VP stakeholders; manage expectations through proactive communication.
• Portfolio Reporting: Provide clear bi-weekly and monthly portfolio-level updates covering progress, priorities, delivery commitments, risks, issues, and dependencies.
• Regulatory & Operational Delivery: Lead effectively in high-pressure environments where reporting supports state/CMS regulatory submissions or contractual compliance requirements.
• Onsite Engagement: Work onsite in Hartford a few days per week to collaborate directly with key Operations stakeholder
• Required Qualifications
• Strong program or portfolio management experience in healthcare payer organizations, with a focus on reporting, analytics, or BI delivery.
• Understanding of Care Management and Utilization Management operations and reporting needs across healthcare Lines of Business.
• Proven experience coordinating BI, data engineering, analytics, and reporting teams to meet committed deadlines.
• Strong RAID management, governance, stakeholder communication, executive reporting, and escalation resolution skills.
• Ability to manage competing priorities and high-visibility deliverables in a fast-paced environment.

Preferred Qualifications

• Experience with Medicare, Medicaid, and commercial healthcare operations; CMS and state regulatory reporting.
• Familiarity with Power BI, Tableau, SQL, cloud data platforms, Jira, Azure DevOps, or Microsoft Project.
• PMP, PgMP, SAFe, or comparable program management certification.