Program Manager - Residential

Imagine! provides a variety of residential services to the intellectual and developmentally disabled community which allows them to live full lives in a number of different settings.

This role is responsible for the development and success of Residential program. Ensures quality of services, regulatory compliance and financial viability of the program.

Essential Duties/Responsibilities

• Oversees the administration, planning, and success of community-based residential and wraparound services for adults with intellectual and developmental disabilities.
• Maintains compliance with all relevant federal and state regulations and organizational policies and procedures. Remain knowledgeable about regulatory and legislative changes that impact programming.
• Ensures quality of services through staff, consumer, guardian and stakeholder satisfaction, in accordance with departmental mission and goals.
• Directly supervises residential staff including hiring, training, mentoring, performance management, and disciplinary action.
• Supports the Assistant Director to develop, implement, and monitor departmental budget. Develops and implements action plans and processes to address budget variances, under the supervision of the Assistant Director.
• Addresses and resolves service delivery issues and implement quality improvement initiatives. As a member of the Residential Management team, regularly seeks to develop and implement programs and initiatives that improve service delivery and internal collaboration.
• Identifies and implements process improvements to streamline documentation and service delivery workflows.
• Responds to emergency situations on a 24-hour basis, working with case managers, site supervisors, etc.
• Represents the Residential program in the community, regularly attending service and provider fairs as well as stakeholder meetings for Residential changes and initiatives.
• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
• Responsible for the integrity and accuracy of data in the electronic health records and all other systems used in support of this program.

Job Qualifications

Knowledge, Skill, and Ability:

• General knowledge of the developmental disabilities system in Colorado.
• Knowledge of rules and regulations governing the operation of host homes, etc., including Health Department regulations.
• Demonstrated skill in working with adults with developmental disabilities.
• Effective written and verbal communication skills with individuals and groups at all professional levels.
• Effective and creative negotiator and problem solver.
• Ability to work independently and prioritize tasks/goals for self and others.
• Ability to work effectively with various technology including word processing software, internet-based databases, assistive technology, etc.
• Possession of a valid driver's license and ability to meet Imagine! driving requirements.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

Training/Education:

• Bachelor's degree in human services preferred.

Experience:

• Two years of experience in a supervisory or managerial position required.
• Two years of experience managing a similar program highly preferred.
• Two years' related experience required.

Working Environment/Physical Activities

• Ability to lift 50 pounds.
• Effective with shifting roles, responsibilities, and expectations in a changing environment.
• This position includes being on-call for emergencies and support.
• Willingness and ability to respond to emergency situations as they arise.

Note:

• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
• Employment at Imagine! is at-will, meaning that either the employee or Imagine! may terminate the employment relationship at any time, with or without cause or notice.
• Imagine! is an Equal Opportunity Employer and does not discriminate on the bases of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, protected veteran status or any other legally protected status. We are committed to fostering an inclusive and diverse workplace.

Application deadline: November 13, 2026