Job Description
We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs of the business including services, pricing and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finance and Technology.
We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.
Key job responsibilities
- Executes assigned e-commerce programs and projects
- Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
- Develops program-specific tactics and goals to achieve business and customer engagement objectives.
- Leads execution of programs, including managing timelines and budgets and communicating program status
- Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
- Identifies reporting requirements and ensures access to program-related data
- Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
- Maintains awareness of e-commerce trends, developments, and best practices.
- Provides coaching and mentoring for new TMs.
- Serves as a resource on WFM capabilities and captainships.
- Informally shares appreciation and feedback to improve the performance of others.
Numbers & Facts
| Location | Austin, TX |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Best Practicesunmatched
- Budget Managementunmatched
- Business Analysisunmatched
- Business Operationsunmatched
- Business Processesunmatched
- Business Servicesunmatched
- Coachingunmatched
- Competitive Analysis/Strategyunmatched
- Customer/Client Researchunmatched
- Delivery Drivingunmatched
- Financeunmatched
- Food Deliveryunmatched
- Marketingunmatched
- Mentoringunmatched
- Merchandisingunmatched
- Metricsunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Pricingunmatched
- Project/Program Managementunmatched
- Reporting Dashboardsunmatched
- Technical Operationsunmatched
- Time Managementunmatched
- eCommerceunmatched
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