The Program Relations Associate (PRA) will be responsible for providing service and logistical support to the accounts managed by the Regional Representative team for the National Inventors Hall of Fame STEM education programs. Position Responsibilities (training is provided): - Partner with Regional Representatives to support, develop, and help drive initiatives and strategies to grow NIHF programming footprint and enrollment
- Deliver superior experience for our internal and external customer in assigned region
- Communicate with local Program Team Members to coordinate and track the approval, editing, ordering, and distribution of flyers
- Respond to internal/external tasks and inquiries via various forms of communication in a timely manner
- Coordinate the approval and placement of regional ads, both trade and consumer, including publication and cost research, communicating with the Creative team, and ensuring payment requirements are met
- Manage logistical implementation of regional tradeshow attendance by our Regional Representatives including registration, ad placement, sponsorships, and shipping of tradeshow materials
- Responsible for program set up and tracking activities in the computer system – entering new and returning program information, tracking and initiating milestones for each step, including materials shipment orders, Program Team Member agreement requirements, and Letters of Agreements
- Create and distribute region specific sales reports, tracking and related data; program rosters, program numbers versus goals, sales lead status, and follow up reminders
- Work closely and collaboratively with Sales, Operations, Communications, Accounting, and Warehouse staff to ensure a seamless internal support system exists for our ultimate customer
- Support prospecting, new initiatives, and sales support needs as directed by Regional Representative team and leadership
- Coordinate and process prospect mailings from start to finish, including post-receipt follow-up via email or phone
- Manage Program Team Member agreements for assigned regions including initial communications, tracking completed and outstanding agreements, and following up on outstanding agreements
- Coordinate with Accounting team on outgoing invoices and payments coming into the organization
- Research contact information and/or address details of target schools or districts; assist Regional Representative with calls, emails, and appointments of potential leads and contacts
- Support and guide initiatives to help raise funds for camper scholarships
- Work closely with Fundraising and Customer Relations teams to track and apply scholarships
- Process end of program closeout paperwork for all NIHF programming
- Help facilitate peer, team, and cross-departmental projects and other duties as assigned
- Problem analysis and resolution in a timely and professional manner with both our internal and external customers
- Proactively assist with and/or lead projects and cross-organizational initiatives as needed
- Soft solution-selling skills to help drive stakeholder engagement and achieve program and enrollment growth
Knowledge, Skills, and Abilities: - General understanding of business practices and the ability to apply sound judgment in day-to-day situations
- Customer-centric mentality with a “can do” attitude
- Excellent front-facing communication skills, both verbal and written
- Strong interpersonal skills to provide exceptional service and support, with the ability to communicate effectively via email, chat, phone, and meetings
- Excellent organizational skills with an attention to detail
- Ability to multi-task and respond to high priority requests
- Leads by example with well-developed professionalism to actively cultivate a heathy office environment and contribute to a positive culture focused on problem-solving and teamwork
- Resourceful and inquisitive; adaptable to shifting priorities and new initiatives
- Capable of producing accurate, high-quality work in a timely manner
- Able to self-manage responsibilities to meet deadlines
- Self-motivated and able to work both independently, collaboratively, and with a team
- Interested in non-profit, logistical support roles, B2B/B2C communications
- Ability to regularly work in the office and attend in-person meetings
- Ability to communicate effectively via email, chat, phone, and in-person meetings
- Requires regular, reliable, and on-time attendance
Credentials and Experience: - 3-5 years of experience in a professional business, education, program management, or sales role, or in a related field, with a demonstrated ability to build relationships and achieve results
- Bachelor’s degree preferred, or equivalent experience required
- Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Why Join the National Inventors Hall of Fame? - Comprehensive Health Coverage: Enjoy top-tier medical, dental, 100% employer paid vision, and insurance plans, along with flexible spending accounts to help pay for any out-of-pocket medical expenses.
- Company-Paid Benefits: NIHF contributes 100% to provide life and disability coverages.
- Secure Your Future: Benefit from our 401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution, ensuring your financial stability and growth.
- Generous Time Off: Take advantage of paid time off, paid holidays, and a year-end closure from December 24th through January 1st to recharge.
- Additional Support: Access Critical Illness, Hospital, and Accident Supplemental Income plans for extra peace of mind.
- Pet-Friendly Perks: Protect your furry friends with our pet insurance plans.
- Stay Fit and Healthy: Utilize our on-site workout facility to maintain your physical well-being.
- Thriving Work Environment: Be part of a great team environment with ample opportunities for growth and a culture that prioritizes professional development.
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