Program Specialist

Posting Details

Position Information

Position Number 997948 Functional Title Program Specialist Position Type Research Position Eclass EP - EHRA 12 mo leave earning University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The SERVE Center is a university-based research, development, dissemination, evaluation, and technical assistance center. Through customized research and evaluation services, SERVE delivers actionable insights for both policymakers and practitioners. From large-scale experimental studies to small-scale qualitative work on topics ranging from early childhood to high school reform, SERVE builds the capacity of educators and policymakers to improve educational outcomes for students of all ages.

Position Summary

The primary purpose of the Program Specialist position is to provide technical assistance and capacity building services to multiple SERVE Center clients, including state education agencies, government entities, and community-based organizations supporting Out-of-School Time programs. The Program Specialist delivers research- and policy-informed guidance to strengthen program design, ensure alignment with federal and state requirements, support effective implementation, and student outcomes. Responsibilities include strategic planning, development of tools and professional learning, and support for compliance, monitoring, and continuous improvement efforts

Additionally, this position will lead and support client capacity building efforts related to other SERVE grants such as the Region 5 Comprehensive Center as well as support SERVE's non-profit contract evaluation efforts.

Minimum Qualifications

Masters Degree in educational field, with 5-10 years progressively responsible educational experience - to include non-profit, school, and/or district level leadership positions.

Expertise in area of implementing federally-funded programs to support K-12 education and out-of-school time learning, including at SEAs, LEAs, schools, and community-based organizations.

Experience with supporting low-performing, high-poverty, and/ or rural school initiatives and efforts.

Experience in researching, writing, and editing publications.

Experience in leading meeting planning and facilitation for internal teams and external clients.

Experience coaching individuals and teams to meet project goals.

Expertise in the knowledge of supporting programs that support underserved schools and students, developing materials and products for training and professional development offerings, and for broad dissemination.

Experience in the use of technology to support communication (e.g., websites, listservs) and virtual professional learning (e.g., webinars, online communities).

Experience with MS Word, PowerPoint, and other applications for developing and preparing materials for meetings, professional learning events, and for online and print publication.

Strong interpersonal and communication skills.

Strong teamwork, leadership, and organizational skills. The ability to work with high level educators and collaborate with teams of colleagues to meet the goals of the multiple contracts and grants assigned to the position. Must have the ability to cultivate school district-communitywide partnerships and support youth and schools.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

An understanding of the Department of Public Instruction working structure is beneficial.

Special Instructions to Applicants Recruitment Range Commensurate with Experience Org #-Department SERVE - 12004 Job Open Date 06/30/2026 For Best Consideration Date Job Close Date 07/19/2026 Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities

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Percentage Of Time 50% Key Responsibility

Technical Assistance and Capacity Building Services

Essential Tasks

Serve as a lead for providing technical assistance and capacity building services to internal SERVE Center colleagues and external SERVE Center clients. External services include using principles of adult learning to design and implement trainings and webinars as well as develop other resources to build the capacity of SERVE Center clients to integrate best practices into their work. External services will be provided at the SEA, LEA, and community levels. Internal services will include working in partnership with SERVE Center leadership and colleagues to sustain and deepen the organization's capacity to lead through its core values.

Percentage Of Time 40% Key Responsibility

Research and Data Analysis

Essential Tasks

Independently conduct research based on input from communities and schools served by SERVE Center clients to ensure assigned projects are designed to meet client goals, as well as any associated project goals outlined by state legislatures and/or USED, if appropriate. Develop and implement internal control processes to meet grant needs and monitor to determine and implement modifications as needed. Develop reports and lead strategic visioning discussions with clients regarding best practice research and the data collected from the communities and schools.

Percentage Of Time 5% Key Responsibility

Evaluation Support

Essential Tasks

Provide Data collection support to teams working on individually contracted non-profit evaluation projects. Contribute to data analysis and copy-editing for projects as needed.

Percentage Of Time 5% Key Responsibility

Other duties

Essential Tasks

Other duties as assigned to meet the deliverables of SERVE Center grants and contracts. Write for publication as appropriate.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions, Writing, Hearing, Talking, Lifting-0-30 lbs. Work Environment

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).