Program Supervisor, Office of Continuing Education

The Program Supervisor serves as a primary point of contact for prospective and registered participants of Boston University Henry M. Goldman School of Dental Medicine (GSDM) Continuing Education programs and courses. This position is responsible for the planning, coordination, scheduling, and successful implementation of a diverse portfolio of educational programs and continuing education courses.

Working closely with faculty, staff, and other internal and external stakeholders, the Program Supervisor ensures that programs are organized, efficiently executed, and provides an exceptional experience for dentists, dental professionals, dental assistants, international participants, and other individuals seeking professional development and lifelong learning opportunities.

The Program Supervisor is responsible for managing the day-to-day operations of assigned programs from initial planning through completion, including participant communication, registration coordination, scheduling, faculty and resource coordination, program logistics, and post-program follow-up. The position requires strong organizational, communication, customer service, and problem-solving skills, as well as the ability to manage multiple programs and priorities simultaneously.

Key Responsibilities

· Serve as the primary point of contact for participants and prospective participants regarding GSDM Continuing Education programs and courses.

· Coordinate the planning, scheduling, and implementation of several programs.

· Manage program timelines, schedules, participant requirements, course materials, and operational logistics to ensure successful program delivery.

· Communicate program information, requirements, deadlines, schedules, and policies clearly and professionally to participants, faculty, and staff.

· Coordinate with faculty, instructors, clinical staff, departments, vendors, and other stakeholders to support program needs.

· Assist with course and program registration, participant enrollment, attendance tracking, evaluations, certificates, and other administrative requirements.

· Monitor participant enrollment and program capacity and communicate registration updates and potential concerns to the Business Manager.

· Coordinate program-related logistics, including rooms, equipment, supplies, catering, materials, and other resources.

· Support the development and maintenance of program materials, schedules, outlines, communications, and promotional information.

· Address participant questions, concerns, and program-related issues in a timely, professional, and service-oriented manner.

· Identify opportunities to improve program processes, participant satisfaction, efficiency, and overall program performance.

· Maintain accurate program records and ensure that required documentation is complete and organized.

· Assist with marketing and outreach efforts to promote Continuing Education programs and increase participation.

· Support special events, hands-on courses, evening/weekend programs, and other Continuing Education activities as needed.

· Perform other duties and responsibilities as assigned in support of the Continuing Education department.

Required Skills

· Bachelor’s degree and 3-5 years of experience

· Excellent customer service and interpersonal skills with the ability to interact professionally with diverse audiences.

· Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.

· Excellent written and verbal communication skills.

· Proficiency in Microsoft Office Suite and experience with database or registration management systems preferred.

· Ability to handle confidential information with professionalism and discretion.

· Self-motivated, adaptable, and able to work both independently and collaboratively in a fast-paced environment.

· Dental experience is preferred but not required.

 

Required Experience