Program Support Specialist - Midland, TX

About the Position

We are seeking a detail-oriented and customer-focused individual to provide administrative, operational, and technical support within a workforce development environment. This position plays an important role in supporting daily workforce center operations, maintaining accurate program documentation, monitoring compliance requirements, and assisting individuals participating in employment and career development programs.

The ideal candidate is highly organized, comfortable working with confidential information, and capable of managing multiple administrative responsibilities while delivering exceptional customer service.

Key Responsibilities

• Program Administration & Operational Support
  • Provide daily administrative and operational support to workforce center staff and program participants.
  • Review and evaluate compliance reports to ensure accuracy and alignment with established program requirements.
  • Maintain organized and accurate customer records, case files, and supporting documentation.
  • Monitor and document customer communications, participation activities, and program-related interactions.
  • Coordinate and track required participation hours to ensure customers meet established program guidelines.
  • Assist with data entry, recordkeeping, reporting, and other administrative functions.
  • Identify opportunities to improve internal processes and enhance workforce service delivery.
• Customer Service & Technical Support
  • Serve as a resource for customers seeking assistance with workforce programs, services, and participation requirements.
  • Provide technical and administrative assistance to customers navigating workforce systems and related resources.
  • Respond to customer inquiries, resolve routine issues, and escalate concerns when appropriate.
  • Communicate program requirements, deadlines, and participation expectations clearly and professionally.
  • Maintain positive working relationships with customers, coworkers, management, and community partners.
• Compliance & Program Coordination
  • Monitor program documentation to ensure compliance with applicable policies, procedures, and regulatory requirements.
  • Assist with the preparation and organization of documentation for customer hearings and program reviews.
  • Participate in customer hearings as needed and submit relevant documentation to appropriate parties.
  • Support program reporting, compliance monitoring, and quality assurance activities.
  • Collaborate with internal teams to identify service improvements and support program performance goals.
  • Perform additional administrative and program-related duties as assigned.

Required Qualifications

• High school diploma or GED required.
• At least one year of relevant experience preferred, ideally in administrative support, customer service, workforce development, or program coordination.
• Experience working with confidential records, compliance documentation, or case management systems is a plus.
• Valid driver's license, proof of insurance, and acceptable driving record.
• Bilingual proficiency in English and Spanish strongly preferred.

Skills & Competencies

• Strong administrative, organizational, and time-management skills.
• Excellent customer service and interpersonal communication abilities.
• Strong attention to detail, particularly when reviewing documentation and maintaining records.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and navigate workforce management systems, databases, and other technology platforms.
• Strong problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Understanding of workforce development programs and compliance requirements preferred.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Comfortable working independently and collaborating with internal teams, management, and external stakeholders.
• Adaptable, dependable, and committed to providing high-quality service.

Work Environment & Physical Requirements

• Primarily office-based within a professional workforce services environment.
• Occasional travel or driving may be required.
• Flexibility in scheduling may be necessary to accommodate operational or program needs.
• Ability to sit, stand, walk, bend, and occasionally lift up to 10 pounds.
• Requires sufficient visual, verbal, and hearing abilities to perform essential job functions.
• Reasonable accommodations may be provided to qualified individuals with disabilities.

Ideal Candidate

The successful candidate will bring a combination of administrative support experience, strong customer service skills, and exceptional attention to detail. Individuals with backgrounds in workforce development, government programs, nonprofit services, human services, administrative coordination, or customer support may be particularly well-suited for this opportunity. Experience managing documentation, tracking program requirements, and assisting customers in a structured, compliance-driven environment will be especially valuable.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.