Program Trainer, Client Adoption

The Program Trainer, Client Adoption is responsible for delivering engaging, high-quality training that enables customers and internal teams to successfully implement, adopt, and utilize assigned products. This role serves as the face of Client Enablement during onboarding, product implementations, and customer education initiatives.

Working closely with Product Enablement Manager and Client Success teams, the Client Training Specialist facilitates both virtual and onsite learning experiences while reinforcing product knowledge, operational best practices, and customer confidence.

Travel to customer locations is an essential component of this role.

Key Responsibilities

Training Delivery

• Deliver instructor-led training for customers, internal associates, and business partners.
• Facilitate both virtual and onsite training sessions during implementations, onboarding, and product rollouts.
• Lead classroom discussions, demonstrations, and hands-on learning exercises.
• Adapt training delivery based on audience experience and learning needs.
• Reinforce operational workflows and best practices throughout each engagement.

Customer Enablement

• Support customer onboarding and implementation activities.
• Partner with Product Liaisons to ensure accurate delivery of current product functionality.
• Serve as an educational resource during go-live and stabilization periods.
• Build trusted relationships with customers through professional, consultative interactions.
• Respond to learner questions and identify opportunities for additional education.

Training Preparation

• Customize training materials to meet customer needs while maintaining standardized content.
• Maintain instructor guides, participant materials, and classroom resources.
• Coordinate logistics for onsite and virtual training events.
• Ensure training environments and supporting materials are prepared before delivery.

Continuous Improvement

• Gather participant feedback and evaluate training effectiveness.
• Identify recurring customer questions and recommend updates to training materials.
• Collaborate with Product Liaisons and Enablement teams to improve learning resources.
• Participate in ongoing product education to maintain subject matter knowledge.

Qualifications

Required

• Bachelor's degree or equivalent work experience.
• 3+ years of experience delivering instructor-led training.
• Exceptional presentation and facilitation skills.
• Strong verbal and written communication abilities.
• Comfortable speaking to groups of varying sizes.
• Ability to travel up to 50% (or as required).
• Strong organizational and customer service skills.

Preferred

• Experience in healthcare technology, SaaS, or software implementation.
• Experience supporting customer onboarding or implementations.
• Knowledge of adult learning principles.
• Experience facilitating both virtual and in-person learning.
• Familiarity with Learning Management Systems (LMS).

Core Competencies

• Training Facilitation
• Customer Engagement
• Presentation Skills
• Product Knowledge
• Relationship Building
• Communication
• Adaptability
• Problem Solving
• Collaboration
• Professional Presence

Success Measures

The Client Training Specialist is successful when they:

• Deliver engaging, high-quality training experiences.
• Receive positive customer satisfaction scores following training engagements.
• Improve learner confidence and readiness before go-live.
• Successfully support customer implementations and onboarding.
• Partner effectively with Product Liaisons to ensure accurate and consistent messaging.
• Contribute to increased product adoption and customer success.

Typical Activities

• Conduct onsite customer training during new implementations.
• Deliver virtual onboarding sessions.
• Lead train-the-trainer workshops.
• Facilitate refresher training following product enhancements.
• Support customer office hours and educational webinars.
• Participate in implementation and go-live readiness meetings.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

$58,762.13 - $78,349.50 USD Annual

The posted range reflects Inmar's good-faith estimate of the compensation reasonably expected to be paid for this position at the time of posting. Actual compensation may fall above or below the posted range due to circumstances outside of Inmar's control, including changes in labor market conditions or other relevant factors.

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan
• Equity grants, sign-on bonuses, and other tailored incentive opportunities
• Additional discretionary compensation, such as:
• Growing Revenue Incentives
• Corporate or VIP Bonuses
• Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate's offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.