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Programmer/Analyst I

Snap On

Kenosha, Wisconsin

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Atlassian JIRA, Automation, Bug Tracking/Defect Management, Business Analysis, Business Practices, Communication Skills, Computer Programming, Computer Science, Conversation Engine, Debugging Skills, Detail Oriented, Ecosystems, Establish Priorities, Identify Issues, Information Technology & Information Systems, Internet Application, Knowledge Base, Microsoft Windows Azure, Multitasking, Operational Improvement, Operational Support, Problem Solving Skills, Process Improvement, Product Management, Product Support, Root Cause Analysis, SQL (Structured Query Language), Service Level Agreement (SLA), Software Administration, Technical Support, User Interface/Experience (UI/UX)
LOCATION
Kenosha, Wisconsin
POSTED
18 days ago
Overview

We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.

Responsibilities

  • Troubleshoot and resolve issues across web applications, APIs, and backend services
  • Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
  • Manage and prioritize support queues based on severity, impact, and SLAs
  • Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
  • Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
  • Document issues and translate findings into well-structured bug reports, user stories, or functional specs
  • Assist in validating bug fixes and supporting release testing
  • Contribute knowledge base articles and support playbooks
  • Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)

Qualifications

  • Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
  • Strong foundational SQL skills (queries, joins, basic performance awareness)
  • Understanding of web application architecture (frontend, backend, APIs)
  • Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
  • Ability to troubleshoot issues using logs, error messages, and system behavior
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks in a queue-driven support environment
  • Clear communication skills for both technical and non-technical audiences
Preferred Qualifications
  • Exposure to JavaScript-based web applications or REST APIs
  • Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
  • Familiarity with ticketing systems (Jira)
  • Basic understanding of Agile, product management, or business analysis practices
  • Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
  • Experience writing bug reports, acceptance criteria, or functional specifications
Key Competencies
  • Structured problem-solving and root cause analysis
  • Ability to translate issues into actionable technical and functional requirements
  • Ownership mindset with attention to detail
  • Curiosity and willingness to experiment with AI-driven support improvements
  • Strong collaboration across engineering, product, and support teams

About the Company

S

Snap On

Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing - Other
WEBSITE
http://www.snapon.com

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