Project Administrative Associate

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Description

The Project Administrator, PMO supports the reliable delivery of leadership and talent assessment programs. This role coordinates operational workflows, maintains accurate program data and documentation, supports customers and internal partners, and helps ensure each engagement progresses smoothly from setup through reporting and invoicing.

What You Will Do

• Execute operational workflows across the program lifecycle, including customer onboarding, project coordination, scheduling, leadership and talent assessment administration, learning platform support, quality control, reporting, and invoicing.
• Keep multiple accounts, projects, and recurring programs on track by maintaining accurate systems, schedules, trackers, and documentation and following tasks through to completion.
• Collaborate with teams to coordinate program readiness, support efficient delivery, and provide customers with consistent, responsive experience.
• Ensure data quality, cycle-time efficiency, and proactive communication.
• Support changing PMO priorities and help prepare operational processes for new products and services.

Responsibilities

• Own daily operational intake and mailbox management for assessments, feedback scheduling, customer and participant questions, workflow triggers, issue routing, and follow-through.
• Administer leadership assessment and feedback programs through DDI's platform, monitoring each program from setup through report generation while maintaining quality controls and providing responsive, customer-focused support.
• Maintain accurate participant data, rosters, cohorts, send prework, assignment-links, and maintain SharePoint data; create, quality-check, and distribute participant reports and other customer-ready outputs.
• Maintain a strong partnership with resourcing facilitator alignment.
• Maintain trackers and documentation for complex programs, recurring accounts, migrations, and implementations. Monitor dependencies, capacity needs, and risks, and escalate unresolved issues and constraints early.
• Support platform migrations, integrations, and implementation workstreams for new and large customers.
• Support new-product launches and delivery readiness by coordinating user acceptance activities, documentation, training, launch tasks, post-launch issue tracking, and continuous process improvement.

Requirements

Basic Qualifications

• High attention to detail and the ability to manage large volumes of data, scheduling tasks, recurring workflows, and deadline-sensitive deliverables.
• Experience with Microsoft Office, SharePoint, and scheduling tools.
• Ability to adapt as priorities shift across multiple complex customer workflows and as responsibilities evolve.
• Strong communication and follow-through, with the ability to coordinate across functions, support customers professionally, and escalate issues proactively.
• Ability to organize work across multiple accounts, minimize errors, maintain confidentiality, and perform effective quality control.
• Comfort learning and working in multiple business systems, tools, and technical platforms.
• Ability to learn new products and processes quickly and apply documented procedures while identifying opportunities to improve them.

Salary: The anticipated hiring range for this position is listed below.

Variable Pay: None

The exact compensation offered will vary based on skills, experience, and geographic location.

Benefits: Click here for an overview of the benefits DDI offers.

Salary Description

$20.15 - $29.20 / Hour