Job Description
Title: Specialist, Platform Innovation - Launch
Location: Detroit, MI - This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Duration: 03+ months
Payrate: $45 - $48 per hour on W2
Description
About the Team
About the Role
You’re excited about this opportunity because you will…
Key Role Updates-
Restaurant Management (Highest Priority):
We’re excited about you because…
Location: Detroit, MI - This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Duration: 03+ months
Payrate: $45 - $48 per hour on W2
Description
About the Team
- The Platform Innovation team leads up the strategy, launch + scaling of Company’s nascent bets for its white-label restaurants business.
About the Role
- Company is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
- You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
- You will report to the Onboarding Lead for your geo within our Platform Operations organization.
You’re excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of Company software configuration and oversee the implementation of digital ordering and SaaS tools Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
Key Role Updates-
Restaurant Management (Highest Priority):
- Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
- Tech Savviness: Must be intellectually curious and technically adept.
- Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
- Travel: High mobility and frequent travel flexibility are essential requirements for this position.
We’re excited about you because…
- Bachelor’s degree or equivalent work experience 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
- Spanish fluency is a plus
Numbers & Facts
| Location | DETROIT, MI |
| Industry | Staffing/Employment Agencies |
| Salary | $45–$48 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Onboardingunmatched
- Point of Sale (POS) Systemsunmatched
- Project/Program Coordinationunmatched
- Restaurantunmatched
- Revenue Growthunmatched
- Salesunmatched
- Sales Managementunmatched
- Software Configuration Managementunmatched
- Software as a Service (SaaS)unmatched
- Spanish Languageunmatched
- Staff Trainingunmatched
- Strategic Planningunmatched
- Systems Administration/Managementunmatched
- Time Managementunmatched
- Willing to Travelunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder