REMOTE POSITION
Hosted Trial Program Manger
Role Description:
The Hosted Trial Program Manager is responsible for the end to end oversight, operational excellence, and continuous improvement of the hosted trial program. This role ensures that the program runs smoothly, stakeholders remain aligned, and participants have consistent, high quality experiences.
The Program Manager will act as the central point of coordination across cross functional teams, driving accountability, transparency, and execution. This includes managing program workflows, tracking performance, ensuring accurate documentation is maintained, and delivering regular reporting on program health and outcomes.
A key focus of this role is to evaluate the current program structure, identify gaps or inefficiencies, and implement process improvements that enhance scalability, reliability, and stakeholder satisfaction.
Responsibilities:
Oversee the end to end hosted trial program lifecycle
Coordinate across sales and cross functional stakeholders to ensure alignment
Facilitate recurring program status meetings and communications
Track and report on key program metrics, including trial volume, conversion rate*** and time to close
Monitor program performance and identify trends, risks, and opportunities
Evaluate and improve program workflows and process efficiency
Work with SMEs to ensure accurate and up to date program documentation
Ensure consistency and governance across the program
Provide regular reporting and insights to leadership and stakeholders
Surface actionable recommendations based on data and program observations
Support prioritization and execution of program improvement initiatives
Manage program capacity and visibility (up to ~50 concurrent trials)
Essential Skillsets:
Proven experience in program or project management
Strong ability to manage cross functional stakeholders and drive alignment
Experience tracking and reporting on funnel metrics and performance KPIs
Analytical mindset with the ability to interpret data and generate insights
Excellent communication skills, including meeting facilitation and executive reporting
High attention to detail and strong documentation discipline
Ability to identify process gaps and drive continuous improvement
Strong organizational skills and ability to manage a steady operational cadence
Familiarity with CRM and sales pipeline concepts (Salesforce experience preferred)
Comfort working with basic intake and tracking tools (e.g., Microsoft Forms, dashboards)
Key Skills Required
Program management experience Microsoft Forms experience Familiarity with Sales Tools like CRM, Sale