Adoption, Alliance/Partner Management, Artificial Intelligence (AI), Automation, Best Practices, Budget Management, Budgeting, Business Analysis, Business Case, Business Operations, Business Processes, Business Support, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Support/Service, Delivery Management, Diversity, Documentation, Emerging Technology, Government, Identify Issues, Information/Data Security (InfoSec), International Law, Leadership, Legal, Materials Management, Privacy Controls, Problem Solving Skills, Project Development, Project Estimates, Project Execution, Project Planning, Project Tracking, Project/Program Coordination, Project/Program Management, Risk Management, Team Lead/Manager, Team Player, Time Management, Use Cases
WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
About the Role
The Information Services (IS) Project Manager manages visible, high-impact technology projects that support the firm's legal and business operations. This role is well suited for a project leader who can bring structure, judgment, and momentum to complex initiatives involving cross-functional teams, stakeholders at multiple levels, vendors, and evolving business needs. The Project Manager delivers projects of moderate to high complexity from definition through implementation, including project planning, budget tracking and resource coordination, project team leadership, vendor and stakeholder coordination, risk and issue management, testing coordination, and clear day-to-day communications. With the firm's growing focus on artificial intelligence, the role also includes managing delivery of AI and emerging-technology initiatives, partnering with Business Relationship Managers and stakeholders to convert defined use cases and business needs into well-scoped, executable projects.
The Project Manager supports portfolio visibility for assigned work by identifying cross-project dependencies, resource constraints, sequencing considerations, and delivery risks that may affect assigned projects or related initiatives. The role also includes maintaining governance artifacts, coordinating stakeholder readiness and transition to steady-state operations with business owners, BRMs, technical teams, and change management resources, and participating in post-implementation review to assess adoption, benefits realization, lessons learned, and opportunities for continuous improvement.
What You Will Be Doing
- Develops an understanding of stakeholder business processes, pain points, and needs; supports business analysis activities, including requirements and use case definition, solution evaluation, and problem identification and resolution.
- Defines, estimates, and documents the scope of assigned technology projects in partnership with multi-functional teams and key stakeholders.
- Develops practical project plans that translate approved business needs into deliverables, timelines, budget considerations, resource needs, roles, dependencies, testing, and implementation activities.
- Manages project execution using project management best practices; tracks progress against schedule, budget, resource, scope, and quality expectations; coordinates assigned resources; and communicates material variances or constraints.
- Identifies, escalates, and helps resolve action items, issues, risks, and decisions that could affect delivery, business continuity, or stakeholder commitments.
- Serves as the primary point of contact for assigned projects; prepares clear status materials for IS management and key stakeholders; leads project status, checkpoint, and deliverable review meetings; and manages stakeholder expectations through timely communication and escalation.
- Manages assigned AI and emerging-technology projects, coordinating execution across Business Relationship Managers, stakeholders, technical teams, and vendors.
- Identifies opportunities to improve project delivery and related business processes, including responsible use of AI, automation, and other enabling tools where they add practical value.
- Incorporates data security, privacy, and governance requirements into project planning and execution in coordination with IS leadership and firm policies.
- Builds and maintains effective working relationships with project team members, internal stakeholders, stakeholders at multiple levels, vendors, contractors, and other partners to support accountability, collaboration, and successful delivery.
- Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented ("can-do") approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions.
- Assumes additional responsibilities as assigned.
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Wilmer Cutler Pickering Hale and Dorr LLP