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Project Manager 5 - Contingent

Artech LLC

WEST DES MOINES, IA

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JOB DETAILS
SALARY
$65–$75 Per Hour
SKILLS
Agile Programming Methodologies, Banking Operations, Call Center Operations, Call Center Software, Call Centers, Change Management, Cloud Computing, Customer Support/Service, Establish Priorities, Financial Services, Management Strategy, Process Improvement, Project Management Software, Project/Program Management, Schedule Development, Voice Response Systems, Waterfall Model of Software Development
LOCATION
WEST DES MOINES, IA
POSTED
1 day ago
Job Title: Project Manager 5 
Location: West Des Moines, IA / Charlotte, NC (Hybrid-3 days in office)
Duration: 12+ months (possibility of extension or conversion)
Interview:  1 round with a possibility for a 2nd - 30 min MS teams call
 Consultant Type: W2 only
 
 
Job Description:
 
 
Overview:
We are seeking a seasoned Senior Project Manager (PM5) to lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative—one of the largest and most strategic programs at Wells Fargo, and a top 3 priority for the organization. For Scott Powell. This multi-year effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027.
 
Key Responsibilities:
Lead end-to-end delivery of wave migrations, from discovery and development through deployment.
Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
Influence executive stakeholders to prioritize and support migration efforts.
Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.
Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
Oversee integration of technologies such as IVR systems and agent scheduling tools.
 
Required Qualifications:
Extensive experience in project management, change delivery, and change management within the financial services industry.
Strong understanding of contact center operations and consumer banking.
Proven ability to manage projects using both Waterfall and Agile methodologies.
Experience with cloud platform migrations, especially involving customer service agents (preferred).
Familiarity with technology integrations impacting agent performance and scheduling.
Ability to work in a fast-paced, high-stakes environment with shifting priorities.
 
We’re looking for someone with deep experience in:
Enterprise project/program delivery in financial services
Contact center operations and large-scale transformation
Cloud migrations and change management in complex environments
Leading in fast-paced, high-visibility programs
 
Preferred Tools & Technologies:
Experience with Monday.com or similar project management tools.
Understanding of cloud technologies and their impact on contact center functionality.

Additional Notes:
This role may require on-site presence during specific wave migrations (Command Center support).
Flexibility in work hours is expected during critical phases of the project.
 

About the Company

A

Artech LLC

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