client in Chicago, IL that is seeking a Project Manager to support a portfolio of initiatives focused on incident management, change management, and observability within an enterprise Infrastructure & Operations environment. This role will play a key part in driving coordination across multiple workstreams, ensuring alignment, visibility, and successful delivery as projects ramp up and transition into next phases. Key Responsibilities:
Manage and coordinate multiple initiatives across incident management and observability programs
Provide big-picture oversight across projects, identifying dependencies and ensuring alignment between parallel efforts
Support ongoing and upcoming project phases
Partner with internal stakeholders to connect workstreams and highlight interdependencies across teams
Drive improvements tied to MTTR (Mean Time to Resolution), change success rates, and overall system reliability
Facilitate communication, status reporting, and executive-level updates
Help stand up new workstreams and close out completed efforts
Requirements
Strong background in Project/Program Management within Infrastructure, Operations, or SRE environments