Project Manager - Letterkenny

Project Manager - Letterkenny

JOB DESCRIPTION

Department: Business Services Created: 00/00/0000 Reports To: Director of Business Services Revision: 11/01/2026 FLSA Status: Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Position Summary

The Project Manager - Letterkenny is responsible for day-to-day operations as per the Performance Work Standards (PWS). Provides on-the-job training and supervision to the Letterkenny operations, other sites assigned and Lawncare, as well as performs related duties to support and fulfill contract obligations. Act as a liaison between Goodwill Keystone Area (GKA)/Goodwill Services, Inc (GWS) employees and government employees or other customers.

Essential Responsibilities

Leadership & Operational Support

• Recruits, hires, onboards, trains, mentors, develops, coaches, and evaluates team members while fostering accountability, continuous growth, and organizational success. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. Communicates and enforces GKA/GWS and contract policies and procedures.

• Provides on-the-job training, support, and supervision for the Letterkenny contract and all other contracts under their supervision to include but not limited to:

• Functions as supervisor for assigned contract areas and supervises staff performing custodial and lawncare activities. Trains new staff assigned to contracts, completes payroll duties, and manages supply orders and inventory.

• Performs daily inspections of job sites to ensure work meets contract specifications and takes corrective action as necessary.

• Conducts performance measurements on trainees following initial testing and thereafter as required to ensure each client worker is tested annually.

• Participates in client worker/trainee placement evaluations as assigned.

• Assists the Director of Business Services with contract renewals, modifications, and bid preparation. Adjusts employees and client workers/trainees to new service requirements as necessary.

• Assists with the budget process and operates within established budget parameters.

• Completes billing and end-of-month processes.

• Assists with marketing and sales of custodial services and lawncare services within the Chambersburg/Shippensburg area.

• Completes proposals for new opportunities as assigned.

Contract Operations, Safety & Facility Services

• Performs a wide variety of custodial tasks and other tasks as assigned to include but not limited to:

• Filling soap and disinfectant containers; filling and delivering supply orders; sweeping; mopping; dust mopping; spot cleaning; dusting; trash collection and removal; vacuuming; restroom cleaning; carpet cleaning; floor scrubbing, stripping, waxing, and buffing; and replacing burned-out light bulbs as required. Maintains all contract specifications.

• Lawncare duties, including mowing, edging, shrub and bush trimming, mulching, and other tasks required by the contracts.

• Performs duties related to Pennsylvania's Right-to-Know requirements, M.S.D.S., and labeling requirements for custodial and lawncare products and supplies. Implements and maintains a safety program. Performs duties safely and ensures assigned staff adhere to applicable safety guidelines.

• Provides transportation to staff under their supervision to assigned work areas as needed. Safely operates agency vehicles, monitors and replenishes fuel as necessary, and prepares vehicles for use during cold weather by starting them in advance.

• Ensures vehicles and equipment receive routine maintenance and other service needed to maintain proper working order. Performs routine maintenance and minor equipment repairs as assigned.

• Maintains supply and equipment inventories in accordance with established control and ordering procedures and within the established budget. Actively works to control supply costs and maintains relationships with suppliers.

Compliance, Security & Administrative Accountability

• Maintains and submits required personnel, production, maintenance, vehicle, quarterly, Source America, Unique Source, government-required, financial, and other reports and paperwork.
• Provides information to the Federal Contract Rehabilitation Specialist (FCRS) for completion of Source America paperwork.
• Assists the Goodwill Services Facility Security Officer (FSO) by completing assigned security training, ensuring staff are properly trained in government requirements, and helping maintain required documentation in accordance with DSS requirements.
• Serves as a DISS Account Manager and accurately maintains database records. Works with the FSO to ensure that two additional account managers are maintained within the agency.
• Serves as a SWFT user to process fingerprints associated with JPAS clearances.

Collaboration and Organizational Support

• Maintains ongoing relationships with the Federal Contract Rehabilitation Specialist (FCRS) and other Custodial Project Managers to support recruiting, site staffing, and teamwork.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Director of Business Services.

Positions Supervised

Custodial Supervisor - Letterkenny

Floor Maintenance Technician - Federal Contracts

Lawncare Technician

Lead Custodial Worker - Federal Contracts - Letterkenny

Lead Custodial Worker with Clearance - Federal Contracts - Letterkenny

Service Operator Custodian

Utility Worker

#INDHP

Education and Experience

• Two (2) years of post-secondary education from an accredited college, university, or technical institution required.
• Two (2) years recent work experience in directing cleaning type operations in a supervisor capacity.

Knowledge, Skills, and Abilities

• Must possess good communication skills.
• Must present self in a professional manner.
• Ability to prioritize and organize work under minimal supervision.
• Ability to work beyond normal schedule as needed - to include 1st and 2nd shifts.
• Ability to obtain and maintain secret level security.
• Must possess a valid driver's license and satisfactorily complete a motor vehicle check on an annual basis.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.