Project Manager

Full-time --- On-Site -- Health/Dental/Vision Insurance, Paid Time Off, Paid Holidays

Job Summary: The Project Manager serves as primary liaison between customers and Brasco's internal sales, design, production and shipping teams to drive accurate information and deliver projects within scope and on time.

Essential Duties:

• Serve as primary customer contact for post-order project coordination, managing communication, expectations, and relationships.
• Manage and coordinate 50+ active manufacturing projects at various stages of completion.
• Maintain accurate project records, approval logs, production tracking information and supporting documentation.
• Monitor project progress, critical milestones, outstanding approvals and anticipated shipping dates.
• Coordinate with sales, design, purchasing and production to ensure project requirements are clearly communicated.
• Identify potential delays, missing information and project risks, proactively coordinate corrective actions
• Promptly communicate changes in project scope, schedule, specifications, and requirements to relevant internal departments.
• Provide professional and timely project updates to customers, including approval requirements, production progress and anticipated shipping schedules.
• Track outstanding approvals and proactively follow up to prevent project delays.
• Coordinate engineering and design submittals/revisions to customers. Coordinate customer review and approval of drawings, specifications, artwork proofs, and other required submittals.
• Ensure outstanding customer documentation, approvals, and payment requirements are communicated to appropriate departments before shipment.
• Develop product, manufacturing, and installation knowledge to communicate effectively with customers
• Support coordination of installation and repair activities involving customers, internal personnel and third-party contractors.
• Assist with resolution of and track customer QC's and maintain accurate records of corrective actions. Publish internal weekly report.
• Conduct post-shipment customer follow-ups to confirm satisfaction, address outstanding concerns, and request completed project photographs.
• Coordinate with design department to provide installation instructions to customers.
• Maintain organized electronic project records and ensure information is accessible to appropriate departments.
• Manage activity of Project Coordinator

Skills and Qualifications:

• Bachelor's degree in business, project management, operations, engineering technology or a related field; equivalent experience will be considered.
• 3-5 year's experience in project coordination/project management in a manufacturing environment
• Excellent written and verbal communication skills
• Excellent organizational, analytical and time management skills
• Proficient in Microsoft programs (Outlook, Word, Excel, etc.), ERP and CRM systems
• Knowledge of Adobe (primarily Illustrator and Photoshop)