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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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BASIC PURPOSE:
- Norwegian Cruise Line Holdings is seeking a detail-oriented and strategic Project Manager to support technology delivery initiatives within our Global Technology shipbuilding and dry-dock delivery team. This role will serve as a critical liaison between Global Technology, shipbuilding teams, drydock teams and project managers, ensuring that technology solutions align with business goals and operational requirements. This role requires a highly experienced project management professional who can independently manage ambiguity, establish structure, drive accountability, and coordinate diverse business, technical, operational, vendor, and executive stakeholders.
- The ideal candidate is a proactive and results-oriented leader who anticipates risks, identifies gaps before they become critical issues, and maintains a strong focus on execution. The Project Manager is expected to operate with limited supervision, effectively navigate competing priorities, and provide clear visibility into project status, risks, dependencies, and decisions required.
- Success in this role requires strong leadership, disciplined project management practices, exceptional stakeholder management, and the ability to translate strategic objectives into clear, executable plans.
POSITION RESPONSIBILITIES:
- Lead technology projects supporting cruise ship newbuilds, revitalizations, and drydock programs from planning through implementation, testing, commissioning, and operational handover.
- Develop and manage integrated project plans covering scope, schedule, milestones, dependencies, resources, risks, and budget.
- Coordinate cross-functional teams across IT, ship operations, shipyard, construction, engineering, procurement, vendors, and technology partners.
- Ensure technology requirements are aligned with ship design, construction schedules, infrastructure readiness, and operational objectives.
- Manage critical dependencies related to cabling, power, HVAC, rack readiness, network infrastructure, equipment delivery, installation access, and construction completion.
- Drive installation, integration, testing, commissioning, and acceptance of shipboard technology systems.
- Lead execution readiness, tabletop reviews, cutover planning, and go-live activities for time-sensitive shipyard and drydock periods.
- Proactively identify risks, schedule conflicts, technical gaps, and readiness issues, and drive mitigation and recovery plans.
- Manage vendors and contractors to ensure delivery, installation, testing, and documentation commitments are achieved.
- Provide clear executive-level reporting on project progress, milestones, risks, dependencies, decisions required, and overall project health.
- Facilitate timely decision-making and escalation when issues threaten critical path activities or vessel delivery schedules.
- Manage project changes and assess impacts to scope, cost, schedule, technical design, and operational readiness.
- Ensure appropriate testing, documentation, training, support models, and handover to shipboard and shoreside operational teams.
- Maintain strong project governance, accountability, action tracking, and stakeholder alignment throughout the project lifecycle.
- Capture lessons learned and continuously improve technology delivery standards for future newbuild and drydock programs.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Bachelor’s degree in either Business Administration, Marketing, Engineering, Architecture, Management Information Systems or related field of study or any equivalent combination of experience and skills.
EXPERIENCE:
- 5+ years of project management experience, preferably within cruise, maritime, shipbuilding, or related technology environments.
- Experience leading technology projects for newbuilds, drydocks, revitalizations, or major vessel upgrades.
- Strong understanding of shipyard execution, construction sequencing, commissioning, critical milestones, and constrained implementation windows.
- Experience coordinating technology deployments across infrastructure, networks, communications, security, guest-facing, and operational systems.
- Proven ability to manage dependencies across IT, engineering, construction, procurement, vendors, and ship operations.
- Strong knowledge of project planning, scheduling, risk management, change control, budget tracking, and critical path management.
- Experience managing vendors, contractors, technical teams, testing, commissioning, cutover, and operational handover.
- Strong executive communication, stakeholder management, problem-solving, and decision-making skills.
- Ability to work effectively in global, multicultural environments, including travel to shipyards and vessels.
- PMP or similar certification preferred.
KNOWLEDGE & SKILLS:
- Strong leadership, ownership, and ability to drive execution in complex, fast-paced environments.
- Excellent stakeholder management and ability to influence cross-functional teams without direct authority.
- Strong understanding of technology infrastructure, systems integration, and deployment dependencies.
- Ability to anticipate risks, identify gaps, and develop practical mitigation and recovery plans.
- Strong planning, organization, prioritization, and critical path management skills.
- Effective vendor, contractor, and partner management capabilities.
- Excellent executive communication and ability to translate complex issues into clear, actionable information.
- Strong problem-solving, decision-making, and conflict-resolution skills.
- Ability to remain effective under schedule pressure and adapt quickly to changing project conditions.
- Strong collaboration skills with technical, operational, construction, and shipboard teams.
- High level of accountability, attention to detail, and commitment to successful delivery.
- Comfortable working in global, multicultural, and highly matrixed organizations.
LANGUAGE REQUIREMENTS:
- Must be proficient in either Italian or French (Ideally both).
TRAVEL REQUIREMENTS:
- Ability to travel at least 30% of the time internationally for extended periods of time (2-4 weeks), independently in order to lead delivery teams onsite during a ship commissioning during newbuild or drydock.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.