Responsible for the creation and strategy of programs between the IT service team and the end user community, ensuring that the products are delivered and consumed as intended.
Build a trusted brand presence, both virtually and in person, by moderating sessions and events, creating impactful content, and researching and adopting trends.
Have excellent communication and interpersonal skills
Technical understanding around the capabilities of the Microsoft 365 suite, and the ability to demonstrate it and influence within groups.
Act as a liaison between the business and the IT organization, relaying the requirements and feedback from both sides.
Build a culture around collaboration and continuous learning.
Perform administrative tasks to maintain programs/events that drive adoption and improve user experience.
Creation of content to help improve adoption and user experience
Product Owner for an application that assists in adoption and user experience.
Identify and monitor the adoption of Microsoft 365 Suite and programs to assist in adoption.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Professional education or study in Project Management, Information Technology, Communications/Marketing or equivalent
Hands-on experience with stakeholder engagement. Managing customer issues & escalations
Extensive experience with customer engagement methodologies and service lifecycle
Excellent coordination and organizational skills
Change Management experience
Team player
Advanced communication and presentation skills
Fluent in English mandatory. German beneficial.
Numbers & Facts
Location
Allegany County, NY
Industry
Other/Not Classified
Company Size
100 to 499 employees
Skills
Administrative Skillsunmatched
Change Managementunmatched
Communication Skillsunmatched
Content Developmentunmatched
Customer Acquisitionunmatched
Customer Escalationsunmatched
English Languageunmatched
German Languageunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Marketingunmatched
Microsoft Product Familyunmatched
Moderating Skillsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Team Playerunmatched
Technical Supportunmatched
Trend Analysisunmatched
User Interface/Experience (UI/UX)unmatched
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