Project Manager of Service Value-Added

Tesla Taiwan is recruiting a Project Manager responsible for the management of value-added services in the Taiwan market, including but not limited to: refined management of customer experience and satisfaction, coordination and management of third-party (outsourced/partner) vendors, business data analysis, and performance improvement. Specific scopes include, for example: negotiations for heat insulation film/coatings/vehicle accessories and related e-commerce businesses, site entry assessments, pre-entry SDS (Sales/Delivery/Service) communications, construction site renovations and expansions, personnel training and certification, assistance with frontline site management; integration of vendor training resources, planning and execution of periodic events and marketing promotions; as well as collection of new business requirements and market research, project launches, and operational management.

Tesla Taiwan ,/ / / / , SDSSales/Delivery/Service

Job Responsibilities:

• With elevating customer satisfaction as the primary goal, responsible for reviewing the effectiveness of customer experience projects and driving optimizations; maintaining premium customer relationships to enhance overall customer experience.
• Closely monitor changes in the market environment, customer demands, and trends in product technology development.
• Responsible for establishing and perfecting the operational standards system for value-added services, formulating audit mechanisms and implementing improvements; ensuring the execution of various standards, tracking implementation status, and regularly producing execution assessment reports.
• Responsible for interfacing and coordinating with suppliers/vendors of value-added services, handling related after-sales service issues, ensuring the quality of value-added services and installation capabilities, and conducting surveys and oversight of service experiences.
• Responsible for operational data analysis of value-added services, identifying pain points in achieving business targets, optimizing business development processes, formulating clear and detailed plans and strategies to enhance operational efficiency and customer experience.
• Responsible for interfacing with various service centers and other relevant internal departments' needs, combining value-added services operational data analysis to provide targeted business coaching and improvements.
• Continuously promote and improve compliant operational standards, system optimizations, work standards, and business processes at service sites to enhance service efficiency.
• Responsible for industry environment analysis, by cleaning, compiling, and analyzing first-hand and second-hand data, researching the overall environment, industry chain, market size and growth rate, competitive landscape, and development trends, and assessing industry risks and opportunities.
• Responsible for consumer research, using qualitative or quantitative methods such as surveys, interviews, and VOC (Voice of Customer) analysis to investigate target customer groups' consumption behaviors and potential needs.
• Through competitor analysis, grasp major competitors' business layouts and development strategies, and conduct in-depth analysis of benchmark competitors' specifications, market performance, and consumer feedback.
• Strategic Planning: Based on insights into the industry environment, consumers, and competitors, combined with the company's strengths and weaknesses, provide concrete recommendations on brand positioning, product line planning, marketing channels, and promotion methods.
• Interface with and operate related training programs for value-added services to ensure resources and information are delivered timely and effectively.
• Identify reasonable suggestions and potential risk cases from internal and external customers, report or escalate them upward in a timely manner, and provide effective recommendations.
• Complete other tasks assigned by the company on time as required by work needs.

• ,,
• ,
• ,,
• /,,,
• ,,,,
• ,,
• ,
• ,,,
• ,VOC,
• ,,
• ,,
• ,
• Case,,
• ,

Qualifications:

• Bachelor's degree or above; preference for candidates with five or more years of relevant project management/vendor management experience.
• Bonus points for experience in e-commerce platform operations.
• Preference for candidates who are detail-oriented, possess data analysis capabilities and basic financial knowledge.
• Excellent problem-solving abilities, with the capacity to establish and maintain good cooperative relationships with internal and external partners.
• High self-motivation and stress resilience, able to handle multiple tasks simultaneously in a fast-paced environment and enjoy challenges.
• Excellent oral and written communication skills in both Chinese and English; proficient in PowerPoint presentation creation and Excel functions/data analysis and processing.
• Willing to travel as required by business needs.

• /
• ,
• ,
• ,,
• PowerPoint Excel /

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

• Employee Stock Purchase Plan (ESPP)
• Comprehensive Medical Coverage
• Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
• Employee Vehicle Purchase Program
• Employee Welfare Committee
• Employee Merchandise Discounts
• Celebratory Gifts for Special Occasions
• Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

,Tesla

• ESPP)
• (EAP)
• Eshop