Technical Manager ( Production -Triage)
Plano TX onsite
Technical Manager ( Production -Triage)
"
7+ years of program or project management experience
"
Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance
"
Experience owning program , end to end delivery, and communicating results to senior leadership
"
Experience using data and metrics to determine and drive improvements.
"
Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team.
"
Experience implementing repeatable processes and driving automation or standardization
"
Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices.
"
Knowledge of general AI tools.
"
Certified Scrum Master/PMO Certified.
Numbers & Facts
Location
PLANO, TX
Skills
Agile Programming Methodologiesunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Certified ScrumMasterunmatched
DevOpsunmatched
Establish Prioritiesunmatched
ITIL (IT Infrastructure Library)unmatched
Leadershipunmatched
Mentoringunmatched
Metricsunmatched
Process Improvementunmatched
Project/Program Managementunmatched
Root Cause Analysisunmatched
Schedule Developmentunmatched
Service Level Agreement (SLA)unmatched
Technical Leadershipunmatched
Technical Supportunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.