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Project Manager

Mt Pleasant Hardware

Providence, RI

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JOB DETAILS
SALARY
$30–$40 Per Hour
SKILLS
Communication Skills, Construction, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Health Insurance, Heavy Lifting, Human Resources, Maintenance Services, Network Administration/Management, Order Processing, Performance Metrics, Physical Demands, Point of Sale (POS) Systems, Project Estimates, Project Tracking, Project/Program Management, Purchasing/Procurement, Retail Management, Safety Equipment, Safety Process, Safety/Work Safety, Team Lead/Manager, Time Management, Willing to Travel
LOCATION
Providence, RI
POSTED
2 days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off

MT. PLEASANT HARDWARE, INC.
Job Description
Project Manager
 
Status/Hours:  full-time/40 hours per week 
Wage:             $30.00 – $40.00 per hour
 
This full-time Management position is responsible for the completion of service requests.  Duties include scheduling, estimating, quoting and directing technical team toward completing projects.  
 
Responsibilities
  • Organize and communicate service order details and progress to staff and customers 
  • Direct staff to record project progress details and correspondences accurately
  • Direct Service team to follow safety procedures when completing service orders
  • Train Service Team to record estimates and job progress accurately
  • Conduct and review estimates to determine project scope
  • Create, approve and communicate quotes for service orders to customers
  • Follow-up on open service quotes to convert to orders
  • Oversee the procurement and preparation of materials necessary for service orders
  • Schedule estimates and service orders appointments
  • Direct Service Team in the best approach to complete service orders
  • Meet with customers and Service team to track project progress
  • Follow-up with customers to ensure satisfaction for service orders
  • Respond to escalated issues regarding service orders
  • Research and recommend expansion of company products and services
  • Maintain familiarity with company clients and vendors
 
Physical Requirements
·       Ability to stand and work continuously for extended periods of time to complete tasks
·       Ability to lift moderate to heavy objects up to 50 pounds unassisted.
·       Ability to climb, stoop, kneel, reach, push, pull, grasp and perform repetitive motions
·       Ability to hear and speak well to exchange information
·       Ability to see in order to be aware of hazards and dangers found in the workplace
 
Character Requirements
·       Patience to listen, learn and make improvements
·       Respect to communicate clearly with colleagues, managers, vendors and customers
·       Integrity to professionally lead service team
·       Diligence to ensure efficient project completion 
·       Efficiency to reach and exceed performance metrics
 
Qualifications
  • Five years of experience in window glazing, construction or related trade or at least one year with us as an Estimator and/or Technician
  • Must demonstrate proficient customer service and communication skills
  • Must demonstrate excellent time management skills
 
Safety 
·       Ensure personal and fellow employee safety is the priority 
·       Monitor work areas for safety hazards
·       Direct Service team to follow safety protocol and report safety concerns to you
·       Wear seatbelts while travelling in company vehicles
·       Operate all equipment and vehicles in a safe manner
 
Training
  • Operate our service order communication platform to optimize the customer service request journey
  • Access our POS system to communicate with customers and staff
  • Monitor hours billed vs hours worked and promote labor efficiency 
  • Balance project workload with available capitol and available human resources
  • Build and maintain our network of internal technicians and external contractors to fulfill service requests and expand our capacity
  • Interview and potential associates and train new hires for appropriate roles
 
Chain of Command
  • You will report to the Operations Officer
  • You will work directly with the Retail Manager to communicate with customers and process orders
 
Performance Metrics
·       Labor efficiency 
·       Service profit growth
·       Technician Safety
·       Client retention
 
Routines
·       Daily
o   Communicate daily rundown to service team
o   Review process new requests
o   Review and price new estimates
o   Facilitate procurement for newly approved orders
o   Review and record project progress
·       Weekly
o   Follow up on open quotes 
o   Conduct client/team meetings and site visits as needed
o   Follow up with customer after completed projects to ensure satisfaction
o   invoice and file completed project files
·       Monthly
o   Inspect workplace and equipment for safety and adequate materials
o   Cold contact clients to inquire about needs and/or present new service capabilities

About the Company

M

Mt Pleasant Hardware

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