| Job Title | Project Manager (ServiceNow ITSM Implementation) | ||||||||
| Client Company/Dept. Name | CalHFA | ||||||||
| Address | 500 Capitol Mall, Suite 1400 | City Name | Sacramento | State Name | CA-California | Zip Code | 95814 | If others (Address) | |
| Duration of the project | Project Start Date | 11/1/2026 | Project End Date | 1 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Key Responsibilities Overall delivery ownership: single accountable point of contact for the CalHFA engagement, including a documented backup/deputy PM hierarchy so coverage is never interrupted. " Project planning: build and maintain the full project plan (milestones, risks, dependencies, timeline) from kickoff through Go-Live (target January 4, 2027) and post-launch stabilization. " Governance & reporting: run weekly status reporting to CalHFA stakeholders, own the RAID log, and coordinate all CalHFA-facing communication exclusively through the designated procurement/project channel. " Cross-functional coordination: align Architect, BA, Technical Lead, Integration Lead, QA Lead, AI/Automation Specialist, Data Migration Lead, and Training/OCM Lead against a single schedule and budget. " Roadmap ownership: deliver the 12 36 month vendor roadmap, phased/pilot/full deployment plan, and post-implementation support SLAs, escalation paths, and quarterly roadmap reviews. | ||||||||
| Skill set info | Required Qualifications Mandatory 10+ years IT project management; 5+ years leading ServiceNow implementations " Minimum 5 years managing full-lifecycle ServiceNow implementation projects (ITSM/ITOM/CSM), including at least one project for a California state, county, or municipal government agency. " Prior project delivery experience with a U.S. public-sector / government agency client (state or federal), including familiarity with public procurement processes, RFP-driven delivery, and government reporting cadence. " PMP (or equivalent) certification. " Demonstrated experience running structured platform demonstrations, scripted proof-of-concept (POC) engagements, and formal go/no-go evaluations for a client selection committee. Preferred Qualifications " ITIL v4 Foundation certification. " Experience with agencies operating under FedRAMP or similarly regulated compliance environments. " Familiarity with California housing finance, banking, or similarly regulated financial-services agencies. | ||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | Hybrid | ||||||||
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| Location | Sacramento, CA |
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