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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY:- Responsible for partnering with business units across the organization leveraging tactical planning practices for project execution and report on project status and issues and risks to appropriate management channels on a regular basis..
POSITION RESPONSIBILITIES:- Develop and maintain project management documentation, such as project charters and plans, deployment playbooks, implementation plans, training manuals, mitigation plans, executive status reports, detailing every facet of the initiative(s).
- Collaborate with all project team members and business area resource managers to obtain continuous updates of their tasks pertaining to the corresponding project plan starting from ideation phase through delivery of production-grade solution to the deployment team to ensure readiness of projects.
- Coordinate tasks and allocate resources within IT where necessary based on project responsibilities for relevant area(s).
- Plan tasks for deployment of solution to lab environment.
- Onboard and support training of application owners throughout project delivery lifecycle to ensure smooth transition/hand-off.
- Design requirements, development inputs, testing and deployment tasks with database, network, infrastructure, cyber security, and privacy teams as applicable.
- Accountable for confirmation that minimum standards as defined by these teams are met by the proposed solution.
- Establish effective communication plans by setting up meeting cadences with stakeholders to advise of project status and associated issues and risks (if any) along with cross-discipline team members to ensure timeliness in scheduled deliverables.
- Provide oversight and work alongside Business Analyst(s) to document business requirements, test scripts, process flows, standard operating procedures, test plans and perform system integration testing and user acceptance testing.
- Develop implementation and testing strategies.
- Develop SOPs and coordinate handoff for long-term maintenance and support of the solution.
- Accountable for overall financial management (Budget to Actual, Monthly ETC's) of initiative(s) and assembling the Total Cost of Ownership (TCO), Return on Investment (ROI), and Capital Planning (CPAR) effort to present proposal to business units for approval as needed.
- Ensure that outsourced vendors/consultants meet the criteria of the Statement of Work/ SLAs/ KPIs designated for the project(s).
- Perform other job-related functions as assigned..
QUALIFICATIONS:DEGREE TYPE:FIELD(S) OF STUDY:- Computer Science, Information Systems, Business Administration or related field..
EXPERIENCE:- Minimum 5+ years of experience in an IT related role.
2+ years of experience in a project management or related role.
- System/application implementation experience.
- Experience within the cruise line industry.
COMPETENCIES & SKILLS:- Various travel commitment may be required based on current demand/project scope.
- Track record of successfully managing the deployment of initiatives.
- Ability to make strong, effective, sound, and independent decisions and logical judgment to assure timely completion of projects and resolutions.
- Advanced understanding of applications such as Microsoft Suite, Clarity, Monday.com, LucidChart, JIRA, and project management tools).
- Ability to deal effectively with multiple priorities under tight deadlines by setting the appropriate expectations.
- Strong written and oral communication skills..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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Norwegian Cruise Line
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.