Job Description:
The Project Technician is responsible for the design, implementation, and support of cloud and on-premise infrastructure projects across client environments. This role plays a critical part in delivering scalable, secure, and efficient technology solutions, including Microsoft cloud platforms, networking, and security-focused initiatives.
This individual will work closely with project leadership and engineering teams to execute projects such as Microsoft 365 migrations, Azure/Entra ID implementations, network deployments, VLAN configurations, and security enhancements, ensuring successful delivery and a high-quality client experience.
Key Responsibilities
Project Design & Implementation
-
Assist in the design and execution of cloud and on-premise solutions across client environments
-
Support project delivery for:
-
Microsoft 365 migrations (Exchange, Teams, SharePoint)
-
Azure AD / Entra ID implementations
-
Virtual Desktop Infrastructure (VDI) environments
-
Backup and disaster recovery solutions
-
Collaborate with Project Managers to build and execute detailed project plans
-
Research and apply best practices for implementation, scalability, and security
Networking & Security
-
Design and configure LAN/WAN environments, including:
-
VLANs and network segmentation
-
Routing and switching
-
Firewall configuration and access control policies
-
Implement and support secure network architectures aligned to business requirements
-
Troubleshoot complex network and server-related issues
-
Support secure remote access, VPNs, and mobile device connectivity
Cloud & Systems Engineering
-
Deploy and manage:
-
Microsoft 365 (Exchange, Teams, SharePoint)
-
Entra ID / identity and access management
-
Endpoint and mobile device management solutions
-
Support Windows environments, server infrastructure, and hybrid cloud integrations
-
Assist in cloud security implementations and policy enforcement
Client Support & Communication
-
Communicate directly with clients regarding:
-
Project timelines
-
Progress updates
-
Scheduled changes or outages
-
Provide white-glove support during project execution and transitions
-
Assist in developing business cases and recommending technology solutions that improve efficiency, scalability, and security
Advanced Troubleshooting & Escalation
-
Troubleshoot and resolve advanced server, network, and cloud issues
-
Provide escalation support to both proactive (project) and reactive (service desk) teams
-
Document issues, solutions, and configurations in detail
-
Deliver internal knowledge sharing and training on implemented solutions
Vendor & Solution Collaboration
-
Work with third-party vendors and partners to resolve issues and deploy solutions
-
Evaluate and recommend new technologies to enhance client environments
Technical Requirements
-
Strong understanding of:
- Networking (TCP/IP, VLANs, routing, switching, WAN/LAN)
- Network security principles and firewall configurations
-
Experience with:
-
Microsoft 365 (Exchange, Teams, SharePoint)
-
Azure / Entra ID
-
Windows Server environments
-
Backup and disaster recovery solutions
-
Familiarity with:
-
Remote access technologies (VPN, RDP, etc.)
-
VOIP systems and mobile device management
-
Ability to design and implement business-grade IT solutions and network architectures
Qualifications
-
Bachelor's degree in Computer Science or related field (preferred)
-
Experience in an MSP or project-based IT environment strongly preferred
-
Strong ability to:
-
Multi-task and manage competing priorities
-
Adapt quickly in fast-paced environments
-
Troubleshoot complex technical issues effectively
-
Excellent communication, customer service, and interpersonal skills
-
Self-motivated with a strong sense of ownership and accountability
Success Profile
-
Strong project execution mindset with attention to detail
-
Ability to work both independently and collaboratively
-
Client-first mentality with strong communication skills
-
Comfortable operating in structured, process-driven MSP environments
Required Skills: