Job Description This position is onsite 5 days a week. 4910 Tiedeman Rd. Brooklyn, OH 44144
This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.
Essential Job Functions Primary responsibility is providing operation support of Lockbox applications, and additional areas of support, as assigned.
Job functions of an Operations analyst include:
Create, edit, and test application and operational procedures for Lockbox Operations and Support.
Write and execute test scripts for operational testing of applications in process improvement projects.
Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
Mine data from primary and secondary sources often using complex joins across multiple datasets.
Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
Delivering high quality support and great service to our internal/external partners and clients.
Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects.
Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.
More broadly, analysts are expected to display the following skills and competencies:
Strong problem solving through ability to analyze qualitative, operational & financial data
Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
Ability to concisely and effectively communicate with senior management
High degree of adaptability & intellectual curiosity, comfortable with ambiguity
Exceptional teamwork and collaboration
Required Qualifications
Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
Excellent written and verbal communication skills
Ability to effectively manage change
Ability to stay on top of task assignments
Strong decision making and analytical skills
Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
Strong aptitude to technology based tools and databases (i.e., Excel, Access, )
Interest, willingness and ability to assimilate information quickly and succinctly
Works well in a team-based environment
Preferred Qualifications
1-2 years of Operational Analyst experience
Technically savvy in relation to Windows systems and software
Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization
Numbers & Facts
Location
Brooklyn, OH
Salary
$28–$30 Per Hour
Skills
Acceptance Testingunmatched
Analysis Skillsunmatched
Atlassian JIRAunmatched
Change Managementunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Data Managementunmatched
Data Miningunmatched
Data Setsunmatched
Data Visualizationunmatched
Detail Orientedunmatched
Documentationunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Microsoft Access Databaseunmatched
Microsoft Excelunmatched
Microsoft Windows Operating Systemunmatched
Operational Auditunmatched
Operational Supportunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Process Improvementunmatched
Production Supportunmatched
Qualitative Analysisunmatched
Research Skillsunmatched
Root Cause Analysisunmatched
Software Administrationunmatched
Strategic Planningunmatched
Team Playerunmatched
Test Plan/Scheduleunmatched
Test Scriptsunmatched
Writing Skillsunmatched
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