Project/VoIP Technician

POSITION TYPE: Full Time/Non-exempt

ROLE & RESPONSIBILITIES

In addition to providing technology assistance by installing and configuring workstation/local area networks, while operating, monitoring performance, diagnosing and solving technology problems, the Project / VoIP Technician is also responsible for performing updates, installs, configurations and support as well as maintaining devices within META'S LAN, maintaining inventory and work records of all repairs.

PRIMARY RESPONSIBILITIES INCLUDE:

Project Technician

• Research issues, replicate technical problems, and communicate directly with customers to provide outstanding customer support
• Physically install switch and wireless networks
• Install and configure local area data communications networks, which may carry data, voice and video communications following organization standards
• Operate, and maintain network services and network devices
• Use service desk software to record, track and document the service desk request problem- solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Perform post-resolution follow ups with end user and team members as required and evaluate documented resolutions and analyze trends for ways to prevent future problems
• Operate day-to-day functions as requested by the appointed district project manager
• Provide regular status and data reports as requested by supervisors

VoIP Technician

• Work in conjunction with the META VoIP Manager to evaluate and implement unified communications technologies that align with current service offerings
• Work in conjunction with META technical staff to ensure a reliable delivery of the META unified communications services
• Manage and maintain infrastructure related to the deployment and delivery of META unified communications services
• Work with META technical staff to generate and maintain proper documentation and training materials relevant to the META unified communications service
• Work in conjunction with the META Network Manager as well as the META Project Manager to evaluate and maintain contracts for SIP services
• Train customer technical staff on general use of the META unified communications system
• Regularly monitor Helpdesk to ensure support issues are acknowledged
• Work with META technical staff to perform necessary updates to the META unified communications service
• Maintain a hardware inventory of equipment necessary to deliver the META unified communications service
• Assist in LAN installation and maintenance
• Maintain proficiency in META supported technology
• Provide support in solving problems and answering questions regarding district technology operations and procedures
• Work with district representative to maintain parts inventory and documentation
• Understand that travel to customer locations and off-site training is required
• Other activities as deemed necessary by the META Executive Director or contracted district administration
• Prioritize task, requirements, and expectations in order to perform to a standard of excellence in service
• Perform any and all other duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS :

• Associate's degree in information technology or equivalent experience preferred
• Effective and efficient verbal and written communication skills
• Troubleshooting skills and project management are a must
• Flexible, detail oriented and organized with the ability to multi-task
• Highly professional and self-motivated
• Ability to meet deadlines
• Ability to work in a school district setting
• Network and server experience preferred
• Prior experience with voice/phone systems preferred
• Ability to find creative solutions to complex problems
• Stays informed of new developments in technology
• Accepts constructive criticism
• Knowledge of and experience with VoIP and WAN/LAN
• Knowledge in areas of hardware used by districts, including PC and/or Apple, printers and other devices within district LAN
• Ability to communicate effectively with staff and customers
• Ability to employ independent judgment and initiative
• Attend and actively participate in all required/assigned training sessions and meetings
• Provide quality service to both internal and external colleagues and customers
• Demonstrate integrity and ethical behavior
• Seek opportunities to improve skills and grow professionally
• Seek opportunities to participate as a productive member of META, school district, and other committees and teams
• Represent META and its service schools with professionalism at all times
• Generate internal and external support for META services
• Maintain confidentiality in all job-related discussions and communications
• Must maintain a valid Driver's License and ability to travel