Title: Propane Service Coordinator
Location: Arcade, NY
Schedule: Monday-Friday, Days
Compensation: $23.00-$28.00/hour, based on experience.
What We Are Looking For
Join our team as a Propane Service Coordinator, where you will play an important role in coordinating and scheduling daily service work for our propane field technicians. In this position, you will manage a fast-paced schedule while serving as a key point of communication between technicians, customers, Customer Service, and other internal teams.
The ideal candidate is highly organized, dependable, and able to effectively prioritize multiple needs throughout the day. A strong knowledge of the service territory and the ability to efficiently coordinate technician schedules based on geography, customer needs, and job priority are essential to success in this role.
What You Will Do
- Coordinate and schedule daily propane service work for field technicians, including approximately 10-30 jobs per day.
- Gather, review, schedule, and assign work orders to appropriate field technicians.
- Plan technician schedules based on geographic location, technician availability, customer needs, job requirements, and priority.
- Maintain regular communication with field technicians throughout the day via phone and text to coordinate work and respond to changing needs.
- Make outbound calls to customers to coordinate service dates, times, and appointment details.
- Answer inbound calls related to propane service and scheduling needs.
- Serve as a point of contact for incoming leak calls and dispatch appropriate field resources in accordance with established procedures.
- Monitor daily schedules and adjust or reprioritize work based on emergencies, cancellations, technician availability, and other operational needs.
- Develop and maintain a strong working knowledge of assigned service territories to efficiently coordinate technician travel and workloads.
- Work cross-functionally with field technicians, Customer Service, Accounts Payable, and other internal departments to support service needs.
- Utilize Cargas, P3, ServiceTitan, mapping tools, and other Company systems to coordinate and manage service work.
- Review and interpret spreadsheets and other operational information to support daily scheduling activities.
- Create and process purchase orders for materials and coordinate with Accounts Payable as needed.
- Participate in technician ride-alongs, safety inspections, and other field training to develop an understanding of propane service operations and technician responsibilities.
- Maintain accurate and timely information within applicable Company systems.
- Perform other related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
What You Will Need
- High school diploma or equivalent.
- Minimum of one year of office experience.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management and prioritization skills with the ability to manage multiple tasks in a fast-paced environment.
- Ability to effectively coordinate schedules and adjust priorities based on changing operational needs.
- Ability to develop a strong working knowledge of assigned service territories and utilize maps and navigation tools to efficiently coordinate field work.
- Ability to communicate effectively and work cross-functionally with field technicians, customers, and internal departments.
- Proficient with Microsoft Office Suite or related software.
- Ability to learn and effectively utilize Company software and systems, including Cargas, P3, and Service Titan.
- Able to remain professional and courteous when communicating with customers and employees.
- Able to sit for prolonged periods at a desk and work on a computer.
- Able to lift up to 10 pounds at times.
What We Offer
- Competitive compensation package
- Generous medical insurance offerings
- Dental and vision plans
- Company-paid life insurance
- Company-paid short-term disability
- 401(k) with company match
- Health savings accounts
- Generous Paid Time Off policies
- Paid holidays
- Employee and family assistance program
- Company-paid training