Overview

Essential Duties and Responsibilities

• Work closely with the Property Manager in the day-to-day management of the property.
• Serve as a professional point of contact for tenants and provide excellent customer service at all times.
• Assist the maintenance team with coordinating, tracking, and reporting work order requests.
• Communicate and coordinate with vendors, suppliers, contractors, and service providers.
• Support property accounting functions, including rent collections and posting, accounts payable processing, budget preparation assistance, annual operating expense reconciliations, and maintenance of Certificates of Insurance (COIs).
• Answer, screen, and direct incoming phone calls and messages.
• Provide administrative support to the leasing team as needed.
• Assist with preparation of correspondence, reports, documentation, and marketing materials.
• Maintain and update the property website and tenant communications platform.
• Manage multiple priorities while meeting established deadlines and project timelines.
• Maintain accurate and organized property records and files.

Education and Experience

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of three (3) years of administrative or office support experience required.
• Previous experience in commercial real estate, property management, or a Class A office building environment is preferred.
• Experience supporting accounting, property operations, or tenant relations is a plus.

Preferred Skills and Qualifications

• Self-motivated with the ability to work independently and as part of a team.
• Strong organizational, time management, and multitasking skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Professional demeanor with strong customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Ability to learn and adapt to new software applications quickly.
• Working knowledge of Yardi preferred.
• Experience with Electronic Tenant Solutions (ETS), Building Engines, or similar property management platforms preferred.
• Positive attitude and professional approach to problem-solving.
• Ability to thrive in a fast-paced and dynamic environment.

Compensation

Benefits

Work Location