Property Claims Advocate

About Lockton Northeast

For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.

We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.

Position Overview

Lockton is growing, as is our Risk Services Team in the Northeast! We are looking for a Property Claims Advocate in the New York City Metro, D.C. Metro, Philadelphia, Boston or Hartford areas with 5+ years of relevant insurance industry experience handling Complex Property Claims.

This role will provide technical expertise and advocacy for clients in the event of first party loss that is significant, complex, or contentious from claim initiation to claim closure. The Property Claims Advocate will communicate frequently and identify and manage expectations of all parties involved in the claim to include client team, Lockton account team and carrier partner team members.

Core Responsibilities

• Manage first party claims from first notification to settlement that require cradle-grave advocacy.
• Assist internal and external clients with coverage analysis, issues, measurement disputes, and other claim challenges.
• Request and secure advance payments against claim indemnity upon identification.
• Manage relationships between internal and external claim teams over the lifespan of claim.
• Communicate with the Lockton business unit or series on all claim issues including analytics, policy issues, claim development and quantum.
• Assist client with identification and engagement with valued vendor partners that could be needed during the life of the claim. Vendors to include forensics accountants, engineers, or legal partners.
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win clients.
• Identify and liaise professionally with carrier partners and adjusters on claim issues as advocate for clients and with thorough knowledge of coverage and claim issues.