Property Supervisor

SUMMARY

Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Senior Community Managers (SCM) and Community Managers (CM) and primarily responsible for ensuring the physical asset and positive performance of the assigned portfolio. Assists senior management and other supervisors with special projects and other related work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations.
• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists SCM/CMs with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
• Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews property dashboard metrics monthly with team and makes recommendations to ADPO for next steps, in ensuring all areas of measurement fall within company guidelines. Reports on dashboard metrics timely.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Performs review in conjunction with reporting established within the Property Supervisor Guidebook.
• Oversees the resolution of resident relation issues.
• Physically Inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Walks all vacant apartments for market-ready condition at every property visit.
• Assists in or develops corrective programs to ensure physical and fiscal well-being of the apartment communities.
• Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same.
• Timely Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations, where applicable.
• Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate.
• Prepares and conducts quarterly portfolio training/meetings, to include all property personnel.
• Establishes and maintains ongoing working relationships with lenders and regulatory agency personnel.
• Ensures that regulatory agreements are adhered to and followed.
• Assists in the development and implementation of property management training programs. Conducts/facilitates training for team.
• Attends all industry meetings and other regulatory agency meetings as required and appropriate.
• Identify, train and mentor a Senior Community Manager amongst the assigned portfolios. Nurture their growth amongst the portfolio as part of your leadership amongst the Eden team.
• Attend and participate in leadership workshops/trainings, as required by Eden Housing
• Motivate and lead your team by example. Provide recognition and visibility amongst the organization.
• Work cohesively interdepartmentally for collaborative communication and teamwork
• Actively participate in our culture of inclusivity
• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores.

SUPERVISORY RESPONSIBILITIES

Manages Senior/Community Managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Conducts investigations, where applicable, under the direction of HR.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Knowledge of apartment property management normally acquired by four years of college OR comparable work experience.

Minimum of three years experience overseeing multiple Community Managers/Teams, managing properties in affordable housing developments, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA), and Assisted Housing Program (AHP) properties.

Experience in generating property budgets. Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents. Ability to respond to inquiries or complaints from residents, regulatory agencies, or members of the business community. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information to top management, public groups, and officials, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages. Ability to analyze financial reports, income statements and perform cost analyses.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current COS, TCS, SHCM or HCCP or attainment within six months of hire.
• Current tax credit certification or attainment within six months of hire.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Knowledge of affordable housing regulations a plus, including but not limited to HUD, Low Income Housing Tax Credits, Tax-Exempt Bonds, RHCP, CHRP, CHFA, and AHP.
• Ability to review regulatory agreements and ability to interpret same.
• Working knowledge of applicable local and federal housing laws a plus.
• Knowledge of property maintenance, property marketing, and financial aspects of property management a plus.
• Knowledge of basic employment laws as they relate to equal opportunity, hiring, training, promotion, evaluation, and termination.
• Strong supervisory, personnel management and organizational skills.
• Ability to delegate and communicate property management policies and procedures.
• Computer literate. Proficient in Word and Excel. Experience with property management software (preferably YARDI).
• Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills. De-escalation and conflict resolution communication skills, a plus.
• Ability to work under pressure and successfully meet deadlines.

• Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio.

• Ability to handle shifting and multiple priorities in a fast paced, growth environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the companies' goals and philosophy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical equipment and tools include: typewriter, computer, printer, 10-key adding machine, telephone, cell phone, other phone-related equipment, copy machine, fax machine.
• Work is performed inside approximately 75 percent of the time. Inspections, tours, deliveries, etc., may be performed, in part, outside.
• The noise level in the work environment is usually moderate. May be exposed to loud noises during emergencies.
• Expected to handle irritate, belligerent, or upset residents or visitors with calmness, diplomacy, and good social skills.

• May occasionally be exposed to blood or other bodily fluids/excretions.
• May be exposed to hazardous materials such as paints, cleaners, or other janitorial/maintenance materials.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.