Provider Liaison

Job Description

Summary

The Provider Liaison is responsible for developing and maintaining strong relationships with network examiners and internal business partners leading to the achievement of examiner satisfaction, provider network growth and efficiency. They will work as a connection between Operations, QA, and the training team to ensure the examiners to do their part and meet all compliance and contractual guidelines.

Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation.

Responsibilities

Responsible for maintaining Examiner Network accounts within all applicable systems and ensuring providers meet all program eligibility requirements.

• Work with internal teams to ensure all VA TRAIN and MDE4VETS Training requirements have been met
• Establishes and maintains ongoing communications with assigned examiner accounts utilizing routine emails and phone calls
• Anticipates and resolves potential issues to avoid downstream problems and optimize the provider experience
• Assist with ensuring all pending actions in the MDE4VETS ques are completed in a timely manner
• Maintain updated availability for providers in MDE4VETS and Salesforce
• Coach providers on company best practices to help achieve ability to complete quality medical reports per contractual requirements in a timely manner
• Collaborates closely with teammates, other internal teams and external partners as needed
• Through trend analysis, seeks to optimize provider experience and provides recommendations based on trends to increase provider experience and efficiency
• Perform other duties and responsibilities as assigned
• Assist with finding provider coverage for special events
• Facilitate meetings to enhance training and communication for both internal and external stakeholders

Requirements

• Bachelor's degree from an accredited college in a healthcare related field or equivalent experience/combined education.
• Ability to adapt to a changing environment and handle multiple priorities
• Must have Administrative account experience and Customer Service background of +2years
• Previous customer service experience required 1+ years. Customer Service experience with the following is required:
• Customer interaction through various communication channels (phone, email, text)
• Issue Resolution: Resolving customer complaints and providing solutions and alternatives
• Ability to identify opportunities to add examiners to existing market if needed
• Strong writing and analytical skills combined with excellent communication abilities tailored to various audiences.
• Exceptional organizational and time management capabilities with a talent for multitasking and effective prioritization.
• Excellent writing and analytical skills
• Ability to communicate effectively with different groups/individuals.
• Excellent organizational and time management abilities
• Ability to multitask and prioritize task effectively

Preferred Requirements

• MDE experience

Pay: $24.04/hr

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at HRmgt@loyalsource.com . If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) .
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.

Date Posted: 08/17/2026
Job ID: a1WPe00000B2QUnMAN