JOB OVERVIEW
We are seeking a dedicated and motivated Supervisor to lead our Provider Operations areas to help strengthen the experience of our provider partners. In this role, you will initially focus on guiding a team of high‑performing advocates, ensuring they deliver exceptional service, meet key performance goals, and maintain strong, collaborative relationships with our provider groups. You will play a critical part in shaping operational excellence, overseeing quality, driving continuous improvement, and supporting the professional growth of your team. If you thrive in a fast‑paced, relationship‑focused environment and are passionate about empowering teams to succeed, this is an exciting opportunity to make a meaningful impact.
Location:
On-site, Dallas
Responsibilities:
- Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
- Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
- Facilitate weekly one‑on‑one coaching sessions with each team member to provide guidance, performance feedback, and development support.
- Identify and establish priority focus areas that align with organizational goals and KPI targets.
- Serve as the primary point of escalation and relationship manager for provider groups.
- Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
- Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.
Requirements:
- Bachelor's degree or equivalent.
- At least 2 years of customer service experience.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with data management tools (PowerBI/Power Automate)
- Familiarity with AI tools (Anthropic/Chat GPT)
Strong Candidates Will:
- Have at least 2+ year of experience managing a team.
- Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
- Independent and adaptable, thriving in a fast-paced environment.
- Comfortable rolling up sleeves and doing the work, as well as delegating and leading teams across various activities and deliverables.
- Strong problem-solving, judgment, and data/analytical skills.
- Ability to work under pressure and prioritize competing tasks and responsibilities.
- Motivated team player with a positive, collaborative attitude.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Compensation: Base salary range: $65,000-75,000, depending on relevant experience, location, and qualifications.