ProviderOne IT Business Analyst (ITBA-SS/AHA)

ProviderOne IT Business Analyst (ITBA-SS/AHA)

Salary

$94,620.00 - $127,248.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Remote Optional

Job Number

2026-07566

Department

Health Care Authority

Division

AHA

Opening Date

09/10/2026

Closing Date

9/17/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

ProviderOne IT Business Analyst (ITBA-SS/AHA)

71115335

This position performs business analysis on subsystems within ProviderOne MMIS through collaboration with business and technical partners as well as vendor management including communication and solution alignment with fellow Washington state agency partners. This BA responds to defect and service requests and ensures their assigned module operates properly. If you are a proactive team player who enjoys researching leading-edge technology solutions, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the unit:

ProviderOne is HCA's mission-critical Medicaid Management Information System (MMIS). This large-scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $22 billion annually to providers of services to Medicaid clients statewide.

The ProviderOne Operations Implementation and Strategic Services (OISS) unit is accountable for performing IT business analysis; resolving system issues for a major component/subsystem; defining, designing, and planning out implementation of major componentry enhancements; oversight and management of iterative release implementation; and consulting with system users over issues, stoppages, and functional anomalies.

About the position:

The ProviderOne IT Business Analyst (ITBA) is a senior-level position designated to provide technical leadership and organizational system management for a major ProviderOne component/subsystem. This position:

• Serves as the ProviderOne and Point of Sale IT Business Analyst and business architect for the subsystem,
• Has the highest-level authority and accountability for the subsystem,
• Provides ProviderOne Point of Sale IT business analysis expertise specific to business and technical knowledge of functions, operations, and solution/resolution options,
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions,
• Is accountable for deciding and leading the independent analysis, design, modification, and implementation of all system enhancements to a subsystem, and
• Negotiates with the System Integrator in defining items for system lifecycle development scheduling.

This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Duties

Some of what you will do:

Serve as the technical expert for a major component/subsystem.

• Consultant as subject matter expert on ProviderOne system changes and enhancements.

• As the subsystem/component and business expert:

• Engage in discussions at the executive level on possible resolutions to business changes.

• Provide direction and oversight to workgroups and staff to develop strategies for implementing new solutions and programs.

• Manage and resolve complex subsystem issues escalated by staff.

• Research and analyze potential new technology solutions.

• Liaise and negotiate between the business, stakeholders, and the vendor (system integrator) to ensure consistency, understanding, and efficiency in processes and logic.

• Coordinate with external agency's technical experts to analyze multi-system interfaces.

Perform IT Business Analysis Body-of-knowledge (BABOK) disciplines and related methodologies.

• Analyze, design, recommend, implement, and support complex ProviderOne technology solutions and processes drawing on BA knowledge and methods.
• Function as the technical expert on system functionality and features.

Devise business and related technical recommendations for ProviderOne subsystem issues reported by business staff and business partners.

Develop and provide oversight of projects through the Software Development Lifecycle (SDLC).

Expand technical skills to stay current with new leading-edge modular technology.

Qualifications

Required qualifications:

Qualifying candidates will meet all of the following criteria (experience may be gained concurrently):

• Two (2) years of direct hands-on experience developing and managing requirements of major systems or system / subsystem components including eliciting, analyzing, validating and documenting business, organization, functional and non- functional requirements.
• Four (4) years of experience with vendor / System Integrator management and facilitating systems development sessions and relationships.
• Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC).
• Two (2) years demonstrated experience with industry best practices for business analysis methodologies based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK Guide and Standards).
• Experience and knowledge of testing methodologies to ensure both positive and negative tests are performed with test scripts. Understanding the difference between unit, integration, and regression testing in order to complete testing tasks.

Qualifying candidates will also satisfy one of the follow criteria options (experience may be gained concurrently with experience required above):

Option 1:

• Nine (9) years of progressive professional IT experience such as:
• analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or
• providing customer or technical support.

Option 2:

• Associates degree or equivalent two years of vocational training in a technical field and
• Seven (7) years of IT experience as described above.

Option 3:

• Bachelor's degree or higher in computer science, information systems or closely related field and
• Five (5) years of IT experience as described above.

Option 4:

• Master's degree or higher in computer science, information systems or closely related field and
• Three (3) years of IT experience as described above.

Option 5:

• Three years as a journey level IT professional in state service with experience as described above.

Preferred qualifications:

• Professional experience with ProviderOne.
• Experience translating business needs into user stories.
• Experience applying human-centered design principles in developing technical requirements.
• End-to-end involvement in SDLC, including writing test case scenarios and UAT preparation.
• Five years of experience with vendor / System Integrator management and facilitating systems development sessions and relationships.
• Experience with solution release management.
• Experience with health care management systems, such as MMIS or enterprise-wide health information systems.
• Experience with health care data and interoperability standards.
• Senior level analytical experience with the ProviderOne system.
• Senior level analytical, facilitation, systems, and organizational skills.
• Certified or professional level certification as a business analyst.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental Information

About HCA:

Functioning as both the states largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCAs Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA's mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at jake.nelko@hca.wa.gov or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Subscribe to our weekly newsletter to receive a list of new job postings at HCA.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

02

Will you now or in the future require sponsorship for an immigration-related employment benefit? For purposes of this question "sponsorship for an immigration-related employment benefit" means "an H-1B visa petition, an O-1 visa petition, an E-3 visa petition, TN status and job flexibility benefits (also known as I-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer." (Please contact us at the email address on the bottom of this job posting if you are uncertain whether you may need immigration sponsorship or desire clarification.)

• Yes
• No

03

Please select the highest level of education that you have completed in computer science, information systems, or a closely related field:

• High school graduation or equivalent
• Associate degree
• Bachelors degree
• Masters degree or higher
• None of the above

04

Which of the following best describes your progressive professional IT experience such as: o analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or o providing customer or technical support.

• I do not have this experience.
• Less than 3 years
• More than 3 years, but less than 5 years
• More than 5 years, but less than 7 years
• More than 7 years, but less than 9 years
• More than 9 years

05

If you indicated you have the experience noted in the above question, please explain how, where, and when you gained this knowledge and experience (must be reflected in the work experience of your application). Do not state "see resume". If you answered no, please type N/A in the text box below.

06

Which of the following best describes your professional work experience as a journey level IT professional in state service?

• I do not have this experience
• Less than 3 years
• More than 3 years

07

Which of the following best describes your direct hands-on experience developing and managing requirements of major systems or system / subsystem components including eliciting, analyzing, validating and documenting business, organization, functional and non- functional requirements?

• I do not have this experience.
• Less than 2 years
• More than 2 years

08

Which of the following best describes your professional work experience with vendor / System Integrator management and facilitating systems development sessions and relationships?

• I do not have this experience.
• Less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

09

Which of the following best describes your professional knowledge and hands-on experience with Software Development Lifecycle (SDLC)?

• I do not have this experience.
• Less than 2 years
• More than 2 years

10

Which of the following best describes your professional work experience with industry best practices for business analysis methodologies based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK Guide and Standards)?

• I do not have this experience
• Less than 2 years
• More than 2 years

11

Which of the following best describes your professional experience and knowledge of testing methodologies to ensure both positive and negative tests are performed with test scripts? This includes understanding the difference between unit, integration, and regression testing in order to complete testing tasks.

• I do not have this experience.
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years

12

Which of the following best describes your professional experience with ProviderOne?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

13

Which of the following best describes your professional experience translating business needs into user stories?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

14

Which of the following best describes your professional experience applying human-centered design principles in developing technical requirements?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

15

Which of the following best describes your professional end-to-end involvement in SDLC, including writing test case scenarios and UAT preparation?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

16

Which of the following best describes your professional experience with solution release management?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

17

Which of the following best describes your professional experience with health care management systems, such as MMIS or enterprise-wide health information systems?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

18

Which of the following best describes your professional experience with health care data and interoperability standards?

• I do not have this experience
• Less than 1 year
• More than 1 year, but less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years

19

I acknowledge that I have included at least three references, and that I have uploaded a cover letter and resume in the attachments section of my application.

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov