The Provisioning Analyst is responsible for accurate and timely ordering, tracking, and completion of network service implementations across global environments. This role focuses on provisioning Cross‑Connect, Voice, and Data services while supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst ensures orders progress smoothly through their full lifecycle-from initiation to completion-while maintaining high documentation quality, strict accuracy, and strong coordination with carriers, internal teams, and external customers.
Key Responsibilities:
Service Ordering & Provisioning
- Place and manage orders for Cross‑Connect, Voice, and Data services with global carriers and vendors
- Support additional work types (e.g., Dark Fiber, Wavelengths, Space and Power, corporate infrastructure) by ensuring all documentation and updates are consistently maintained
Order Tracking & Implementation Management
- Track carrier progress for installs, disconnects, adds, changes, and long‑lead network services
- Validate milestone accuracy, identify incorrect or delayed updates, and perform remediation to maintain data integrity
- Oversee cradle‑to‑grave implementation activities, ensuring deliverables are completed within aggressive timelines
Quality Assurance & Risk Escalation
- Perform quality checks on order details, dates, and technical documentation to ensure completeness and accuracy
- Escalate missed milestones, stalled activities, or testing failures (e.g., ping tests) to carriers and internal teams for timely res capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation
Cross‑Functional & Vendor Coordination
- Lead or participate in discussions with carriers, partners, and internal organizations (Engineering, Deployment, PM teams)
- Provide status updates, clarify requirements, and drive timely completion of provisioning tasks
- Document all activities and updates in designated status‑tracking and ticketing systems
Documentation & Database Accuracy
- Maintain accurate records of all provisioning work in internal tracking tools
- Ensure full alignment of documentation across systems (orders, milestones, testing notes, approvals, capacity records)
- Support Senior PMs by keeping all provisioning‑related artifacts current and audit‑ready