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Skills
- Credit Unionunmatched
- Insuranceunmatched
- Loansunmatched
- QoS (Quality of Service)unmatched
- Regulationsunmatched
- Resolve Customer Issuesunmatched
- Time Managementunmatched
- Transaction Processing/Managementunmatched
- Virtual Machine (VM)unmatched
Description
This is a fully ON-SITE position (located in Conroe, Texas), scheduled at 30 hours per week.
The Virtual Teller is responsible for responding to both member and potential member needs with a high quality of service. This includes performing transactions and providing information accurately, professionally, quickly, and efficiently, via multiple media channels, with a primary focus on Interactive Teller Machine. The Virtual Teller is also responsible for answering member inquires and assisting them in understanding and utilizing credit union products and services.
- Process member transactions accurately, efficiently, and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. Inform and educate members on credit union products and services in a fast-paced environment.
- Provide information and referrals to members seeking other services including, but not limited to new accounts, lending, and insurance.
- Answer questions regarding member account information. Direct members to Relationship Specialist when needed.
- Perform other duties as assigned by manager.
- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Numbers & Facts
| Location | Conroe, TX |
| Industry | Banking |
| Company Size | 50 to 99 employees |
| Year Founded | 1934 |
| Website | https://www.smartcu.org/ |
About Company
Providing Superior Service to Every Member
Smart Financial Credit Union is a cooperative, owned and operated by its members. This is what distinguishes the Credit Union from other financial institutions. Members put their money in a variety of savings accounts, and that money, in turn, is lent to members. After operating expenses and reserve requirements are met, loan income is returned to all members in the form of dividends and comprehensive financial services.
SFCU is governed by a Board of Directors that establishes and reviews policy. The Directors are Credit Union members who are elected by the Membership and serve without pay. Every member has one vote, regardless of how much he or she has on deposit. At the Credit Union, there is no select group of shareholders that profits more than anyone else. All Members profit - individually and collectively.
SFCU is a state-chartered credit union, organized under strict regulatory laws that are monitored and enforced by the Texas Credit Union Department, National Credit Union Administration an agency of the U.S. Government. The NCUA insures member account for at least $250,000.
Our Vision & Mission
Mission Statement:
Provide Superior Service to Every Member
Vision Statement:
Our vision is to be the financial services provider most admired for its people, performance and innovation.