PT Success Coach

PT Success Coach

Salary

$24.03 - $36.05 Hourly

Location

Main Campus - Smithfield, NC

Job Type

Part Time Staff

Job Number

PTSC-09282026

Department

Student Success & Advising

Opening Date

10/02/2026

Closing Date

10/30/2026 11:59 PM Eastern

Recruitment Range

$24.03 - $36.05 Hourly

• Description
• Benefits
• Questions

Description

Summary

The Part-Time Success Coach is responsible for providing proactive, holistic, and student-centered support to help students succeed academically, socially, and personally. This position assists students in navigating program requirements, exploring educational and career goals, and understanding transfer credit processes. The Success Coach works collaboratively with the full-time advising team to promote student engagement, retention, and academic achievement.

Knowledge & Responsibilities

Essential Duties and Responsibilities

• Assist special credit students by reviewing and processing transcripts, evaluating transfer coursework, and registering students for appropriate courses.
• Respond to drop-in student questions regarding transfer credit, course equivalencies, and academic requirements.
• Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system and other student information systems.
• Provide one-on-one coaching sessions focused on academic planning, program requirements, time management, goal setting, and personal development.
• Monitor academic progress and intervene early when students show signs of academic difficulty or disengagement.
• Inspire, coach, and advise a caseload of assigned students and track outreach, meetings, and progress
• Use data analytics to identify at-risk students and develop strategies to support them.
• Participate in orientation, registration, and other campus events related to student engagement and success.
• Collaborate with SEM team, faculty, tutors, and other student service areas to support retention, persistence, and graduation goals.
• Provide guidance and referrals to students for appropriate services, including tutoring, counseling, financial aid, and career services.
• Help students clarify educational, career, and personal goals and develop plans to achieve those goals.
• Refer students to appropriate campus departments, resources, and support services based on individual needs.
• Communicate effectively with students, faculty, and staff to support student success initiatives.
• Collaborate with full-time Success Coaches on professional development opportunities, advising best practices, and student support strategies.
• Stay up to date on best practices in student coaching, advising, and support through professional development.
• Maintain knowledge of federal and institutional policies and regulations pertaining to Federal Title IV, tuition assistance, VA (Veteran Affairs) benefits, payment plans, and billing system.
• Other duties as assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Minimum & Preferred Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum:

Bachelor's degree in education, psychology, counseling, or a related field from an accredited college or university.

Experience Minimum:

Two years of experience in an educational setting.

Additional Information

Language Skills

• Ability to present ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience.
• Ability to translate College purpose, values, and vision into organizational action.
• Ability to read and comprehend instructions.

Reasoning Ability

• Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgment and decision-making processes.
• Ability to work independently while contributing to the team environment.
• Ability to multitask and organize, prioritize, and follow multiple projects and tasks through completion with an attention to detail.
• Ability to listen to issues, synthesize information, and reach sound conclusions.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Word and Excel, and other software as deemed necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

This position does not have benefits.

01

Do you have a Bachelor's degree in education, psychology, counseling, or a related field from an accredited college or university?

• Yes
• No

02

Do you have two years of experience in an educational setting?

• Yes
• No

Required Question

Employer Johnston Community College

Address 245 College Rd.

PO Box 2350

Smithfield, North Carolina, 27577

Phone 919-209-2532

Website http://www.johnstoncc.edu/