PTC - Journi - Performance Load Test Analyst
*Remote Position w/ occasional travel* SDLC & Quality Governance
Follow PTC SDLC and quality governance processes to ensure performance readiness across all UBOS releases.
Performance & Load Testing Execution
Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across UBOS components, including:
SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing)
SAP Convergent Mediation (CM) for high-volume tolling and event mediation processing
SAP S/4HANA and supporting SAP modules
SAP Datasphere for analytics, reporting, and data integration performance validation
CRM applications (Dynamics CE customer service and case management workflows)
Middleware and integration layers (APIs, batch interfaces, event-driven integrations)
Customer-facing channels (web portals, mobile applications, IVR, chatbot)
Simulate real-world enterprise workloads including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.
Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.
Execute end-to-end performance testing of integrations between CRM and SAP systems, including:
CRM SAP (billing requests, account updates, case-driven transactions)
SAP CRM (financial updates, invoice status, customer data synchronization)
Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces
Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations.
Collaboration & Delivery Support
Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.
General Duties
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.
Minimum Experience/Skillset
8+ years of overall IT testing experience.
4+ years of hands-on performance/load testing experience.
Strong hands-on experience with NeoLoad (required).
Experience testing enterprise-scale applications with high transaction volumes.
Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations.
Strong understanding of:
Load, stress, endurance, and scalability testing
API and middleware performance testing
Batch, mediation, analytics, and asynchronous processing validation
Certifications / Education
Bachelor s degree in Computer Science, Information Systems, Engineering, or related field.
Must pass ePATCH and ClearChecks background checks prior to starting.
ooooo Candidate Interviewing Guidelines
oo o Remote connectivity: computer equipment and access to required administrative services and facilities will be provided to vendor resources as required. Computer equipment for use while engaged with the Turnpike may include a laptop, iPad or other tablet device, laptop bag, monitors, wireless keyboard, mouse, or other equipment as required to perform job functions. When an engagement ends, all equipment issued to the vendor resources, including any PA Turnpike ID badges, must be returned to the Commission within 2 weeks of the resources being offboarded. All equipment shall be returned to the Commission in good working condition. The Prime Contractor will be invoiced for any unreturned equipment or equipment damaged beyond reasonable wear and tear.
oooooo oo The Commission has eleven (11) holidays (for salaried employees) when the CAB is closed. Those holidays are New Year s Day, M.L. King Jr. Birthday, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Resources must abide by all published IT Standards, including those published publicly at http://paturnpike.service-now.com/kb.
Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.