Public Area Attendant

The Public Area Attendant keeps all guest-facing and back-of-house spaces clean, safe, and welcoming. You'll maintain lobbies, restrooms, hallways, elevators, fitness/pool areas, and meeting spaces; restock supplies; respond to guest requests; and support special events and deep-clean projects.

Key Responsibilities

• Daily Cleaning: Sweep/mop/vacuum floors; dust/polish surfaces; clean glass, mirrors, metal, and fixtures; remove trash/recycling.

• Restrooms: Sanitize and detail-clean restrooms; restock paper goods, soap, and supplies; monitor throughout shift.

• High-Touch Detailing: Disinfect high-touch points (doors, rails, elevator buttons, counters) on established cadence.

• Public & BOH Areas: Maintain lobbies, corridors, stairwells, elevators, fitness/pool decks, meeting rooms, and back-of-house corridors/storage.

• Floor Care: Spot-clean carpets; operate auto-scrubbers/extractors and floor machines for periodic/deep cleans (as trained).

• Event Support: Set/reset meeting and public spaces (chairs, tables, linens/water stations) and assist with quick turnovers.

• Guest Service: Greet guests warmly; handle amenity deliveries and special requests; escalate service recovery to leadership as needed.

• Safety & Compliance: Use chemicals/equipment safely; follow OSHA, SDS, PPE, and wet-floor signage procedures; uphold key control and privacy policies.

• Maintenance Reporting: Report lights out, leaks, trip hazards, or damages via radio/CMMS; place areas out-of-service when necessary.

• Inventory & Organization: Maintain par levels of supplies; keep closets, carts, and loading areas neat and compliant with egress standards.

• Documentation: Complete daily checklists, cleaning logs, and handoff notes accurately and on time.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Prior housekeeping/houseperson, janitorial, or custodial experience preferred (will train reliable candidates).

• Ability to follow written and verbal instructions and standard operating procedures.

• Friendly, professional demeanor with strong pace, attention to detail, and teamwork.

• Basic English required; bilingual (e.g., Spanish/English) preferred.

• Reliable attendance and flexibility to work weekends/holidays; comfortable using radios/mobile apps.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching, stair climbing.

• Lift, push, or pull up to 50 lbs (supply carts, equipment, trash).

• Work indoors/outdoors and around cleaning chemicals (training/PPE provided).