About the role
The primary responsibility of the Public Areas Attendantis supporting our Housekeeping team in taking care of a building’s general sanitation, cleanliness & ambiance. Their duties include maintaining the cleanliness of all public spaces, removing linen and trash from guest rooms, maintaining the organization & cleanliness of storage areas, providing guests with items upon request, and supporting the Housekeeping team with cleaning duties to ensure rooms are clean & ready for check-in.
What you'll do
- Outside of room should be kept clean and tidy
- Empty trash for the entire room and public areas
- Deliver any requested amenities, linens, and supplies to guest rooms
- Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
- Ensure all public areas of hotel are clean
- Deliver any lost and found items to appropriate area
- Be able to communicate effectively with guests and provide exceptional customer service
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Maintain complete knowledge of and comply with all department policies/service procedures/standards.
- Maintain positive guest relations at all times
- Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Ensure storage and closets are stocked properly and maintain an organized layout.
Qualifications
- Previous experience in the hospitality industry preferred
- Must be team player
- The ability to multitask
- The ability to stand and walk for extended periods of time
- The ability to lift, push, and pull at least 40 pounds
- Excellent organizational and time management skills
- Must exhibit good judgment while performing under pressure.
- Must be dedicated to our goal of providing superior guest experiences.
- Must be able to utilize text/chat technology on a phone or tablet