Public Area Attendant

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary mission:

The Public Areas Attendant is responsible for maintaining the cleanliness of the Lobby, Pool, Public areas, back of the house and offices. In addition, the Public Space Attendant refreshes and maintains the cleanliness of the public bathrooms around the hotel and performs special projects for the Housekeeping Staff and does so without disrupting any of the daily functions of the hotel or without disturbing guests.

SCOPE OF WORK + TEAM (insert who position report to and scope of duty)

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager
• Supports Housekeeping team

RESPONSIBILITIES

• Walk all assigned areas at beginning and end of shift; remove newspapers, pick up and replace towels in pool area, empty trash containers, and ash urn in public areas into proper containers. Dusts all tables, lamps, and ledges in all public areas and corridors and other assigned areas. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights.
• Maintains supply levels in the public areas, i.e. pads and pencils, toilet paper, and Kleenex. Maintains and cleans all public washrooms, checking twice each hour. Makes routine checks of all public areas to ensure cleanliness. Maintains the cleanliness of all windows, glass, and doors in public and employee areas.
• Checks elevators, pool area, mops floors, cleans carpets, and polishes brass as necessary. Maintains elevator tracks. Performs cleaning tasks in public areas, including vacuuming, sweeping, moping, and collecting garbage.
• Clean public and employee restrooms and showers. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
• Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventive or other maintenance issues in public areas or guest rooms.
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Follow all company and safety and security policies and procedures. Report all guest issues and complaints to management
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
• Coordinate with Housekeeping Supervisor on work priorities, provide assistance, attend meetings as required by management.
• Perform special projects and other responsibilities as assigned.