Public Works/Solid Waste - Customer Service Enforcement Technician

Public Works/Solid Waste - Customer Service Enforcement Technician

Salary

$36,900.00 - $66,422.00 Annually

Location

Public Works - Solid Waste, Hampton, VA

Job Type

Full-Time Permanent

Job Number

09615

Department

SOLID WASTE OPERATIONS

Opening Date

10/12/2026

Closing Date

10/26/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Function

We are seeking a Customer Service Enforcement Technician to join our team in providing technical, administrative, and clerical support to the Department of Public Works and Solid Waste Management Division. This position is responsible for monitoring, updating, and maintaining accurate database records, ensuring information is reliable and up to date, and supporting daily departmental operations. The ideal candidate possesses strong organizational, communication, and computer skills, demonstrates accuracy and attention to detail, and is committed to delivering efficient and dependable service to support departmental goals.

Minimum Qualifications

• High school diploma or successful completion of GED.
• Knowledge of Solid Waste Ordinances.
• Must possess a valid driver's license and have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• This position is subject to testing for alcohol and controlled substances in accordance with the City of Hampton's substance abuse policy.

Additional Requirements

• Ability to communicate effectively both orally and in writing.
• Ability to foster harmonious working relationships with diverse populations.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

Click here for a complete job description.

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider: ComPsych
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard: Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The eleven paid holidays each year include:

• New Years Day

• Martin Luther King, Jr. Day

• Presidents Day

• Memorial Day

• Juneteenth Day

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

• Employees birthday

• The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.

• Group life insurance is offered through the VRS and the carrier is Securian Financial.

• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.

• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.

• Direct deposit into most banks is a convenient finance feature.

• Employees are covered for Workers Compensation where appropriate.

• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.

• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.

01

Do you have a high school diploma or have you successfully completed a GED?

• Yes
• No

02

Which of the options below best describes your knowledge of the City of Hampton neighborhoods and of the Solid Waste ordinance?

• No knowledge
• Basic knowledge
• Moderate knowledge
• Extensive knowledge

03

I understand that if selected for this position, I must successfully pass a criminal background check prior to any offer of employment or promotion.

• Yes
• No

04

This position requires that you possess a valid drivers license and have and maintain a satisfactory driving record based on the City of Hamptons criteria. Failure to provide your drivers license number will prevent us from considering your application. Please confirm your drivers license number by entering it below:

05

I understand that this position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the Citys current substance abuse policy.

• Yes
• No

Required Question

Employer City of Hampton

Address 22 Lincoln Street

Hampton, Virginia, 23669

Phone (757) 727-6407

Website http://www.hampton.gov/hr