Tasks / Responsibilities (To include, but not limited to):• Responsible for processing customer return requests• Responsible for inventory return regarding damaged or defective parts• Process acknowledgements, verifying part #, address, ship method, and price• Notify production or CSR with any late notifications• Set up Vendor/Suppliers for purchasing• Price and part number corrections• Review open order reports• Follow up on supplier surveys• Purchase supplies for both CCI and CES (which include tools/office supplies)• RFQ for both CCI and CES to maximize best pricing• Assist sales management with activities and planning• Back up to phones• Assist with sales lead processingSkills, Knowledge and Abilities:• Excellent written and verbal communication skills• Excellent problem-solving skills• Organized, detail-oriented, multi-tasker, adaptable, positive• Proficient computer skills, including the Microsoft Office SuiteEnvironmental/Physical Requirements:Office/Sedentary Requirements - Incumbent must be able to perform the essential functions of the job. Workis performed primarily in an office environment. Typically requires the ability to sit for extended periods oftime (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also requirethe ability to lift up to 10 poundsPreferred Experience/ Minimum Qualifications:• High School Diploma or equivalent required• 1-3 years of customer service experienceAdditional Information Regarding Job Duties and Job DescriptionsJob duties include additional responsibilities as assigned by one's manager/supervisor related to theposition/department. This job description is meant to describe the general nature and level of work beingperformed, it is not intended to be construed as an exhaustive list of all responsibilities, duties and skillsrequired for the position. Clayton Controls reserves the right, at any time, with or without notice, to modify orchange job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject toapplicable law. Clayton Controls shall provide reasonable accommodations of known disabilities to enable aqualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoythe benefits and privileges of employment, as required by the law.
| Location | Santa Ana, CA |
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