QA/Change Control Coordinator

BRIEF DESCRIPTION:Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program:Responsibilities:

•             Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.

Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.

•             Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.

Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.

•             Assist in the identification and mitigation of potential risks and issues associated with changes.

Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.

•             Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.

Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.

•             Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance.Clearance Preference:

• CBP Full BI - 1st priority

Active CBP Suitability clearanceCertification Requirement: NoneEducation, Skill, and Experience Requirements:Bachelor's degree in computer science, information systems, or a related field.

•             4 years experience in change management coordination or a related role.

Strong understanding of change management principles, methodologies, and best practices.

•             Familiarity with ServiceNow or other change management tools.

Excellent organizational skills with great attention to detail.

•             Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Ability to prioritize and manage multiple change requests simultaneously.Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship able to obtain a CBP Full Background Investigation