Quality Control (QC) Supervisor
Company: WCDI
Department: Quality Control / Warehouse Operations
Position Type: Full-Time
Job Purpose
The Quality Control (QC) Supervisor is responsible for overseeing daily quality control operations within a distribution center to ensure all products meet company standards, customer specifications, food safety regulations, and quality requirements. This position supervises QC personnel, conducts inspections, monitors product conditions, investigates quality concerns, and works closely with Warehouse Operations, Inventory Control, Receiving, Shipping, and Management to maintain product integrity and minimize waste.
Essential Duties and Responsibilities
Quality Control Operations
- Supervise daily quality control activities to ensure products meet established company and customer quality standards.
- Oversee inspections of incoming, stored, and outgoing products for quality, freshness, condition, and compliance.
- Monitor product quality, temperature requirements, shelf life, and proper storage conditions.
- Identify damaged, defective, expired, or nonconforming products and coordinate corrective actions.
- Ensure proper handling, storage, and rotation of inventory according to FIFO/FEFO procedures.
- Conduct routine quality audits throughout the distribution center.
- Monitor product specifications and ensure compliance with customer requirements.
Team Supervision and Leadership
- Supervise, train, coach, and evaluate Quality Control employees.
- Assign daily responsibilities and monitor employee performance and productivity.
- Coordinate employee schedules to ensure adequate QC coverage across warehouse operations.
- Conduct team meetings and communicate quality expectations, safety procedures, and operational priorities.
- Address employee performance concerns and support continuous improvement initiatives.
- Ensure team members follow established company policies and standard operating procedures.
Food Safety and Compliance
- Ensure compliance with company food safety programs, Good Manufacturing Practices (GMP), HACCP principles, and applicable FDA and USDA requirements.
- Monitor sanitation, cleanliness, and safe product-handling practices.
- Support internal, customer, and regulatory inspections and audits.
- Maintain accurate quality control documentation, inspection reports, and corrective action records.
- Identify potential food safety risks and escalate concerns to management.
- Assist with product holds, investigations, recalls, and corrective and preventive actions when necessary.
Reporting and Inventory Coordination
- Prepare daily, weekly, and monthly quality control reports.
- Track product defects, damages, spoilage, shrink, and other quality-related trends.
- Investigate quality discrepancies and recommend solutions to prevent recurring issues.
- Work closely with Receiving, Shipping, Inventory Control, and Warehouse Operations to resolve product quality concerns.
- Communicate with vendors, suppliers, and internal management regarding product quality issues.
- Monitor quality performance indicators and recommend operational improvements.
Qualifications
- 2–3 years of experience in Quality Control, Quality Assurance, food safety, warehouse operations, or distribution center operations preferred.
- Previous supervisory or team leadership experience preferred.
- Experience in food distribution, fresh produce, cold storage, or perishable goods strongly preferred.
- Knowledge of HACCP, GMP, food safety practices, and applicable regulatory requirements.
- Familiarity with product inspections, quality standards, inventory rotation, and warehouse procedures.
- Strong computer skills, including Microsoft Excel, Word, and reporting systems.
- Experience with warehouse management systems (WMS) or inventory tracking software preferred.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities and work in a fast-paced distribution environment.
- Strong attention to detail and commitment to product quality and food safety.
- Ability to work flexible schedules, including weekends, holidays, or overtime as operational needs require.
Preferred Skills
- Quality Control and Quality Assurance
- Food Safety and HACCP
- GMP Compliance
- Fresh Produce Inspection
- Distribution Center Operations
- Team Supervision and Employee Training
- Product Quality Audits
- Inventory Control and FIFO/FEFO
- Corrective and Preventive Actions
- Product Shrink and Waste Reduction
- Quality Reporting and Documentation
- Vendor and Customer Communication
- Microsoft Excel and WMS Systems
Key Performance Indicators (KPIs)
- Product Quality Compliance
- Inspection Accuracy and Completion
- Product Damage and Defect Rates
- Food Safety Audit Results
- Product Shrink and Spoilage
- Corrective Action Resolution Time
- Customer Quality Complaints
- Employee Productivity and Performance
- Inventory Quality Accuracy