QRC Business Partner

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Quality, Risk & Compliance Business Partner

Department: Quality Research & Compliance

Location: Northampton, MA or Main Business Office

Employment: Full-Time | Exempt

Schedule: Monday-Friday, 9a-5p

Annual Salary: $65,000-$90,000, based on education and experience

SUMMARY

ServiceNet is seeking a Quality, Risk & Compliance (QRC) Business Partner to help program leaders improve services, meet regulatory requirements, and address quality and compliance concerns.

Reporting to the Chief Quality Officer, you'll serve as the primary QRC resource for assigned programs, supporting quality improvement, accreditation and survey readiness, corrective action, and program performance.

Assignments may include RVCC Outpatient, Behavioral Health & Integrated Services, or Vocational & Day Programs.

ABOUT THE ROLE

Partner with Program Leaders

• Build strong working relationships and serve as the primary QRC resource for assigned programs
• Help leaders understand and apply regulations, policies, documentation standards, and quality expectations to daily operations

Support Compliance & Survey Readiness

• Help programs meet regulatory, contractual, licensing, accreditation, payer, and organizational requirements
• Coordinate preparation for accreditation surveys, licensing visits, payer and funder reviews, and other external monitoring

Use Data to Improve Services

• Review performance measures, dashboards, incidents, stakeholder feedback, and other information to identify trends and improvement opportunities
• Work with program leaders to develop and monitor corrective action and performance improvement plans
• Follow up to ensure actions are completed and improvements are sustained

Address Risk & Support Organization-Wide Quality

• Collaborate with the Risk Management Coordinator on incident, safety, and risk concerns
• Bring significant or systemic concerns to the Chief Quality Officer
• Participate in quality, compliance, accreditation, risk, and performance improvement initiatives across ServiceNet

MINIMUM REQUIREMENTS

• Bachelor's degree in behavioral health, human services, healthcare administration, quality management, public administration, or a related field
• At least five years of relevant experience in behavioral health, human services, healthcare quality, compliance, program operations, accreditation, or a related area
• Ability to interpret and apply regulations, standards, policies, contracts, and program requirements
• Strong organizational, analytical, project management, and communication skills
• Ability to manage multiple priorities and follow projects and corrective actions through completion
• Ability to build collaborative relationships with program leaders while providing effective quality and compliance oversight
• Sound judgment, including recognizing when concerns require additional follow-up or escalation
• Knowledge of regulations and standards applicable to the assigned service area preferred

PERKS & BENEFITS

Paid Time Off:

• Starting at 2 weeks paid vacation
• 12 sick days
• 12 holidays + 1 floating holiday
• 3 personal days

Health & Financial Benefits:

• Health and dental insurance
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program.

Education & Professional Growth:

• Tuition remission
• PSLF eligibility
• Continuing education and development opportunities

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Compensation: $65,000.00 - $90,000.00 per year

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!

At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.