QSR Supervisor

Position: QSR Supervisor

Department: QSR: Say Cheese

Reports to: Say Cheese Assistant Manager

Type: Full-Time, Non-Exempt

Position Summary: The Say Cheese Supervisor leads daily operations during assigned shifts and supports efficient service, accurate orders and consistent food quality. This role directs shift leads and team members, reinforces food safety and company standards, and provides hands-on support throughout the operation. The Supervisor reports to the Say Cheese Assistant Manager and communicates staffing, guest service, inventory and operational concerns promptly.

Shift Operations and Guest Service

• Lead opening, service and closing activities using established checklists. Verify completion of daily cleaning, preparation and closing duties.
• Assign employees to stations, coordinate order flow and maintain coverage during peak and slower periods.
• Monitor service speed, order accuracy, preparation standards and product presentation. Assist at stations and the register as needed.
• Resolve routine guest concerns professionally within company guidelines and escalate issues outside assigned authority.
• Maintain a welcoming guest experience and reinforce employee knowledge of the menu, products, pricing and relevant campus information.

Food Safety and Quality Standards

• Enforce safe food handling, sanitation, personal hygiene and allergen procedures. Ensure staff follow approved recipes and preparation methods.
• Verify temperature checks, holding times, date labeling, product freshness and stock rotation. Complete required records accurately.
• Maintain clean, organized workstations and safe storage areas. Address hazards and report equipment problems promptly.
• Check food quality throughout the shift and remove products that do not meet company standards.

Portion Control Inventory and Waste

• Enforce approved portion sizes, serving containers, scoops and pre-portioning procedures to maintain consistency and control food costs.
• Adjust preparation quantities to expected demand and communicate low stock or shortages to the Assistant Manager.
• Ensure nightly waste logs are complete, and employees use the correct waste items and quantities in Toast.
• Check physical inventory quantities, support required counts and maintain accurate records. Place or track orders only within approved guidelines.
• Keep storage organized, rotate stock and identify opportunities to reduce avoidable waste without compromising food quality.

Scope of Authority

The Supervisor directs assigned shifts and makes routine operating decisions within company guidelines. Scheduling changes, formal corrective action, hiring and termination decisions, budgets, menu changes and pricing require management approval. Escalate issues to the Assistant Manager or, when unavailable, the Manager.

Required Qualifications

• High school diploma or equivalent.
• At least two years of food service or customer service experience, including experience in a fast-paced operation.
• At least one year of experience leading or training employees, such as a shift lead or comparable role.
• Strong communication, organization, problem-solving and guest service skills.
• Ability to coach employees, prioritize tasks and remain professional under pressure.
• Basic proficiency with POS systems, cash handling, email and operational records.

Preferred Qualifications

Experience in quick-service food operations, food preparation, inventory and portion control; familiarity with Toast POS; and food safety certification or willingness to complete required training.

Schedule and Physical Requirements

Weekend and holiday availability is required. This full-time role typically works approximately 40 hours per week, including opening and closing shifts, campus events and peak periods. Duties involve prolonged standing and walking, repetitive preparation tasks, bending and reaching, lifting or carrying up to 30 pounds, and working around hot equipment and refrigerated storage, with reasonable accommodation as appropriate.

Fair Oaks Farms is an equal opportunity employer. This description outlines the primary duties of the position. Responsibilities may change based on business needs.

Additional Information:

The above statements are intended to describe the general nature and level of the work. This is not an exhaustive list of all duties and responsibilities. Employees are expected to perform duties assigned and directed by management, which may be modified when deemed appropriate by management.