Quality Analyst

Job Title: Quality Analyst

Location: Milwaukee, WI (100% Onsite)

Duration: Contract - 6 months

Pay Range: $22 to $24.5/hr (W2)

Job ID: 411786

Work Hours: 8:30 AM - 5:30 PM CST

Conversion: Potential conversion to FTE is possible but not guaranteed.

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Quality Analyst to join our team supporting clilent's Global Fund Services (GFS) Transfer Agency operations. The ideal candidate will have experience in mutual fund operations and quality control and a proven ability to assess timeliness, accuracy, and productivity while ensuring regulatory and internal compliance.

Responsibilities:

• Monitor and evaluate work quality against timeliness, accuracy, and productivity standards.
• Document quality issues, performance measures, and quality improvements for management review.
• Provide input to assist in employee training and deliver feedback to drive performance.
• Ensure compliance with internal policies, procedures, and applicable regulatory standards.
• Independently analyze complex cases that may fall outside established procedures.
• Verify accuracy and completeness of shareholder transactions, both financial and non-financial.
• Review new account setups and maintenance for quality and compliance.
• Review shareholder correspondence for content, clarity, grammar, and typographical accuracy and/or review Contact Center transactions for caller verification.
• Communicate discrepancies to appropriate parties and resolve quality control issues.
• Maintain group standards for volume and accuracy and support a culture of continuous improvement aligned to ISO 9001.

Required Skills & Qualifications:

• Bachelor's degree in business or related field, or equivalent work experience.
• Knowledge of mutual fund products, services, and transfer agency functions.
• Effective verbal and written communication skills.
• Strong attention to detail with ability to verify complex transactions.

Preferred Skills:

• 1-2 years of experience in quality analysis and measurement or mutual fund operations.
• Understanding of productivity and accuracy standards in mutual fund operations.
• Proficient computer skills, including Microsoft Office applications.
• Ability to manage multiple tasks in a dynamic environment with minimal supervision.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.